What are the responsibilities and job description for the Call Center Representative position at Dunham Jones Law?
Dunham & Jones, is a nationwide criminal defense firm, built on purpose, meaning, service, and relationships. We help our clients navigate the complex criminal litigation process by providing experienced, compassionate, and responsive legal counsel and expertise.
Responsibilities and duties :
- Managing incoming and outbound calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying client's needs, clarify information and obtain necessary information for further processing
- Assist with setting new client appointments
- Assist with processing payments
Qualifications :
Salary : $15.50 per hour
Salary : $16
