What are the responsibilities and job description for the Customer Service Representative position at Dunhill Professional Search & Government Solutions?
Customer Service Representative
Fully Telework
US Citizenship Required
We are looking for a seasoned Customer Service Representative to join our team working in a fully remote capacity. This position is supporting the Department of Labor and offers a variety of 4 day, 10 hour shifts. It is a great opportunity for someone who wants to utilize their skills in the comfort of their own home
Job Description : As a CSR, you will have the opportunity to utilize your customer service skills and experience, as well as critical thinking skills, to support American consumers who have labor-related questions, such as questions about paychecks, how to contact a specific department or Government agency, and safety concerns in the workplace. During the handling of these inquiries, you will use a cloud-based telephony system and a Customer Relationship Management (CRM) tool for research and informational purposes. A successful candidate will be able to work independently as well as part of a larger team which supports one another throughout the day.
Job qualifications :
A minimum of two years call center customer service experience
High School diploma or General Educational Development (GED) certificate
Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers
Ability to control the pace, flow of the inquiry, and manage call time effectively
Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crises, and / or from abusive callers
Ability to listen to, empathize with customers, and acknowledge their concerns
Ability to follow protocol and to apply sensitivity and discretion in handling confidential information
Ability to gather and document information to determine a customer’s needs, apply problem solving skills, and resolve the inquiry / request effectively
Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner
Ability to use the web to search and retrieve information
Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment
Ability to take direction within a team setting and complete team-related work promptly
Equivalent to a low-risk public trust background investigation
Other job specifics :
Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook
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