What are the responsibilities and job description for the IT Support Specialist position at Dunhill Professional Search & Government Solutions?
IT Support Specialist
***U. S Citizenship Required***
We are looking for an IT professional to provide on-site Tier 2.5 support at one of the below locations. This includes planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.
Site locations:
Battle Creek, MI
Dayton, OH
Columbus, OH
Ft. Belvoir / Springfield, VA
Philadelphia, PA
Warner Robbins, GA
Richmond, VA
Tracy, CA
New Cumberland, PA
Oklahoma City, OK
Job Responsibilities
• Diagnosing and resolving problems in response to customer reported incidents
• Planning and analysis of work processes,
• Researching and reporting trends and patterns of problems
• Developing training materials and performing computing/information system training sessions,
• Developing and maintaining problem tracking databases,
• Installing, troubleshooting, and maintaining hardware and software,
• Performing backup and recovery operations
• Consulting with users to identify needs and requirements
• Conducting feasibility studies and trade-off analyses
• Preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices
• Support spans desktop, server, and network components.
Minimum Qualifications
• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience;
• Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
Security/Certification Requirements
- Security Certification
- Sensitivity Level: IT-I Critical Sensitive
Computing Environment: MCSE: 2012, MCSA:WS2012, MCSE 2016, MCSA:WS2016, MC Azure SAE, Microsoft Certified Azure SEA, Microsoft Certified Azure Administrator Associate or DLA approved CE.
Must have IA and Computing Environment Certifications PRIOR to starting
Other Preferred Job Specific Skills
• Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows 7 & 8, Windows Servers, Microsoft Office and SharePoint 2013, Microsoft Lync 2013.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a senior project participant.
