What are the responsibilities and job description for the Service Desk Specialist position at Dunhill Professional Search & Government Solutions?
Job Responsibilities
The individual will perform hourly data ingests onsite in support of a live, production technology. The role is for night shifts which may include weekends. Nights shifts consist of 7pm - 7am EST and 11pm - 7am EST.
Once training and onboarding is completed, the individual will be onsite in a solo capacity. There may be an occasional requirement to provide Tier 1 support of incoming tickets, calls, email, and verbal requests for IT related services.
Minimum Qualifications
- 2 years of customer service, communication skills and documentation skills to include :
- Hands-on experience troubleshooting hardware and software to include : Windows; Mac, Linux, Audio Visual and VOIP systems
- Understanding of Networking fundamentals. (TCP / IP, routing, subnetting, VPNs)
- Experience working with and supporting typical office applications
- Must have an active TS / SCI security clearance
- Must have an active or be able to obtain Security Certification
- Must be a U.S. citizen
- Must work on client-site in Fort Liberty, NC
- AS or BS degree in computer\information systems or related field
- Industry certifications. (A , Network , Microsoft, Apple, Linux, Cisco, ITIL, DoD)
- Knowledge of Google Apps for Work, AWS and Microsoft clouds
- Proven analytical and problem-solving abilities
- Ability to work well within a team
