Team Lead - Bilingual

Job Description

Supervises a team of Case Processing Specialists. Responsible for the daily management of the Client mail room. Acts as a recognized technical or functional expert for Case Processing. Ensures the timely processing of all new claims, from receipt through the screening process, data entry, verification, editing, letter generation and disposition.

Essential Duties

• Oversees the processing of both inbound and outbound mail, maintaining inventory levels for all stationary used in the production of debtor statements, notices, correspondence and maintaining the maintenance on all equipment.
• Ensures the execution in all yearly A-123 audit reviews to the Case Processing Team.
• Responsible for Quality Control throughout the entire Case Processing process and audits.
• Ensures that up-to-date and accurate records of inquiries are maintained and reported.
• Responsible for organizing and expediting the handling of incoming and outgoing mail.
• Responsible for training new hires to conform to all government rules and regulations.
• Ensures that data is loaded into system(s) and related correspondence is generated.
• Responsible for ensuring the team is scanning hardcopy correspondence and forms and entering scanned images into system, and processing electronically received correspondence.
• Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals.
• Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.

Minimum Qualifications

Other Job Specific Skills