What are the responsibilities and job description for the Analytics Team Manager position at Dunhill Professional Search?
Role Description
- All aspects of managing multiple teams of highly skilled remote analysts, including day-to-day guidance, feedback and coaching, career development and performance management
- Root cause analysis and articulation of the results
- Apply triage, research, collaboration, and technical knowledge to resolve transaction and processing issues
- Participate in planning, report on project progress, and identify potential risks and issues
- Develop and deliver presentation materials for monthly reports as well as weekly updates
- Communicate with senior management and the customer regarding escalated issuer concerns or client requests
- Conduct reviews of customer and issuer facing materials completed by analysts
- Distribute policies and procedures to team members, ensuring a feedback loop exists for discussion and clarifications
- Review documented training material, including policy and process documents, for accuracy and assist in end user training and support
- Handle ambiguity and change, manage priorities and tasks in a changing environment
Location : Remote
Required Skills & Qualifications
Candidates that do not meet the required qualifications will not be considered.
Preferred Skills & Qualifications
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