What are the responsibilities and job description for the Deployment Manager position at Dunhill Professional Search?
Job Details
Deployment Manager
Fully Remote
**ship or Required
Responsibilities:
- Lead and oversee the successful deployment of the Department of Veteran's Affairs (VA) HAM and SAM solution within the ServiceNow platform, ensuring alignment with VA's strategic objectives and ITIL best practices.
- Provide expert guidance and direction to the project team, including analysts, developers, and administrators, throughout the deployment lifecycle.
- Develop and execute a comprehensive deployment plan, including project scope, timelines, resources, and risk mitigation strategies.
- Collaborate closely with VA stakeholders, including IT leadership, business units, and end-users, to gather requirements, manage expectations, and ensure successful solution adoption.
- Oversee the configuration, customization, and integration of the ServiceNow HAM and SAM modules to meet VA's specific needs and processes.
- Ensure data quality and integrity throughout the deployment process, including data migration, cleansing, and normalization.
- Manage project budget, track progress, and report on key performance indicators (KPIs) to VA leadership.
- Identify and address potential roadblocks and challenges, escalating issues as needed and proactively seeking solutions.
- Champion adopting the new HAM and SAM solution, promoting its benefits and driving user engagement.
Location: This position can be performed remotely within the United States and will support Eastern Time working hours.
Position Duration: This position is expected to last 10 months.
Requirements
- A bachelor's degree in computer science, engineering management, or any other engineering or technical discipline is required. (8 years of additional relevant experience may be substituted for education)
- 10 overall years of experience with 5 years of experience in IT projects with a proven track record of successful complex large deployments.
- 5 years of experience in IT asset management, preferably within a government or healthcare environment.
- Deep understanding of ServiceNow platform capabilities, particularly the HAM and SAM modules.
- Strong leadership, communication, and interpersonal skills, with the ability to influence and motivate teams.
- Experience managing complex projects with multiple stakeholders and competing priorities.
- Excellent analytical, problem-solving, and decision-making skills.
- ITIL v4 certification is highly desired.
Preferred:
- Master's degree in a related field.
- PMP or PgMP certification.
- Experience with Agile methodologies.
- Knowledge of VA's organizational structure and IT environment.
Clearance:
- Ability to obtain and maintain a Public Trust Clearance.
#cjpost
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
