What are the responsibilities and job description for the Regional Supervisor position at Dunkin/Baskin Robbins (TMART Franchise)?
Regional Supervisors Job Description:
We are seeking experienced, growth-driven Regional Supervisors for Dunkin'/Baskin-Robbins locations across Wisconsin, Minnesota, & Michigan.
You will oversee the operations, safety, and growth of a region of 5-8 restaurants, while developing talent and ensuring high performance across your team.
Key Responsibilities:
- Lead and Develop Teams: Coach and mentor Restaurant Managers to optimize restaurant operations, financials, staffing, and compliance.
- Drive Performance: Implement action plans to improve underperforming areas, ensuring targets are met and high standards are maintained.
- Oversee Operations: Manage all operational processes, from financial reporting to ensuring safety, cleanliness, and legal compliance.
- Guest Satisfaction: Foster a sense of urgency to exceed guest expectations, address concerns, and ensure service quality.
- Strategic Growth: Identify business opportunities, analyze competition, and support marketing initiatives to drive sales and growth.
- Communication: Ensure clear and effective communication of company goals and initiatives across all locations, promoting a collaborative team environment.
What We Offer:
- Competitive Compensation: Starting at $72,000 per year.
- Additional Bonuses: Potential of $160 per store, per month based on achieving performance metrics.
- Year-End Bonuses: Based on profit realized at year-end.
- Employee Referral Bonuses: For referring successful candidates and site locations.
- Comprehensive Benefits: Health (dental and vision), 401K matching, life insurance, disability, paid time off, and paid training.
- Perks and Programs:
- Use of a company car, phone, and laptop after certification.
- Scholarship opportunities (up to $3,000/year).
- Flexible schedules.
- Employee discounts.
Key Qualifications:
- Leadership Experience: Must have at least 3 years of specific Retail, Restaurant, or Hospitality Management Experience.
- Financial Acumen: Must have a strong understanding of company financials and ability to influence positive change in performance metrics.
- Strong Communication: Must have clear, concise, and professional face-to-face communication skills (written and verbal).
- Problem-Solving Skills: Must have the ability to identify and resolve operational issues in a timely manner.
- Team Development: Must have experience in recruiting, training, and developing talent at all levels within a team.
Salary : $3,000 - $72,000
