What are the responsibilities and job description for the Regional Supervisor position at Dunkin/Baskin Robbins (TMART Franchise)?
Dunkin' and Baskin-Robbins are expanding in your area
We are currently seeking experienced, growth-driven Regional Supervisors for Dunkin'/Baskin-Robbins locations across Wisconsin, Minnesota, & Michigan.
What You'll Do:
- Lead & Develop Teams: Coach & mentor Restaurant Managers to optimize restaurant operations, financials, staffing, & compliance.
- Drive Performance: Implement action plans to improve underperforming areas, ensuring targets are met & high standards are maintained.
- Oversee Operations: Manage all operational processes, from financial reporting to ensuring safety, cleanliness, & legal compliance.
- Guest Satisfaction: Foster a sense of urgency to exceed guest expectations, address concerns & ensure service quality.
- Strategic Growth: Identify business opportunities, analyze competition, & support marketing initiatives to drive sales & growth.
- Communication: Ensure clear/effective communication of company goals & initiatives across all locations, promoting a collaborative team environment.
Key Responsibilities:
- Optimize restaurant operations, financials, staffing, & compliance.
- Implement action plans to improve underperforming areas.
- Manage all operational processes.
- Foster a sense of urgency to exceed guest expectations.
- Identify business opportunities & support marketing initiatives.
- Ensure clear/effective communication of company goals & initiatives.
Requirements:
- 3 years of specific Retail, Restaurant, or Hospitality Management Experience.
- Strong understanding of company financials & ability to influence positive change in performance metrics.
- Clear, concise, & professional face-to-face communication skills.
- Ability to identify & resolve operational issues in a timely manner.
- Experience in recruiting, training, & developing talent at all levels within a team.
What We Offer:
- Competitive compensation package.
- Potential for additional bonuses based on achieving performance metrics.
- Year-end bonuses based on profit realized at year-end.
- Employee referral bonuses.
- Comprehensive benefits package, including health insurance, 401K matching, life insurance, disability, paid time off, & paid training.
- Perks & programs, including use of a company car, phone, & laptop, scholarship opportunities, flexible schedules, employee discounts, & more.
About Us:
We are TMART, a franchise group operating Dunkin' & Baskin-Robbins locations throughout the Midwest.
TMART was established in 2010 after extensive research on successful franchise opportunities. We knew we found a fit with Dunkin', one of the fastest-growing franchises in America.
Why Join the TMART Team?
- Rapid growth & stability: Join one of the largest & fastest-growing Dunkin' Franchise groups, with over 70 locations & more in development.
- Training & development: Become a Certified Regional Supervisor with our paid internal training program, setting you up for long-term success.
- Career advancement: Move forward in your career with opportunities for progression into our Director Training Program and beyond.
