What are the responsibilities and job description for the Crew Member/Cashier position at Dunkin' / Baskin Robbins?
CREW MEMBER
Crew Members are responsible for delivering great guest experiences.
The number one responsibility for our Crew Members is to deliver Exceptional Guest Experiences. If you like people, we have the perfect job for you.
Responsibilities Include:
Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.
Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.
Profitability - Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.
Qualifications:
Skills
- Must be able to fluently speak/read English
- Capable of counting money and making change
- Able to operate restaurant equipment (minimum age requirements may apply)
Required Competencies
- Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
- Passion for Results – set compelling targets and deliver on commitments.
- Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
Additional Info:
Minimum Age
16 years old
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Food provided
- Health insurance
- Referral program
- Tuition reimbursement
- Vision insurance
Shift:
- Day shift
- Morning shift
- Night shift
Experience:
- Dunkin: 1 year (Required)
Language:
- English (Required)
Work Location: In person
Salary : $12
