Job Description
Job Description
Summary :
A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8 Dunkin’ Donuts®
and / or Dunkin’ Donuts / Baskin Robbins ® combo restaurants, including recruiting, hiring, onboarding, training,
management development, managing budgets and ensuring Managers and Crew are delivering great guest service
and executing applicable Brand standards and procedures in the restaurants.
RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO) THE FOLLOWING :
Team Environment
- Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
- Ensure appropriate training tools are utilized
Operational Excellence
Create and maintain a people first culture in the restaurantMonitor, follow up and report training progressEnsure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable lawsEnsure Brand standards, recipes and systems are executedPrepare, complete and follow up on action plans for remodels and new restaurant openingsLead team meetings to communicate relevant operations information, e.g. seasonal productsProfitability
Identify and support systems to control costs and maintain budgetsProvide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costsSupport sales goals by developing action plans for seasonal forecastingEnsure tools and systems are in place to roll out new products, systems and processesSKILLS / QUALIFICATIONS :
Associate’s degree in a related field or equivalent in education and experienceFluent in EnglishMicrosoft Office proficiencyFacilitation and presentation skillsWritten and verbal communication skillsCOMPETENCIES : Guest Focus
Understands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for Results
Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his / her role relates to othersSets, prioritizes and maintains focus on important activitiesReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve resultsProblem Solving and Decision Making
Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from recurringEmpowers others to make decisions and resolve issuesInterpersonal Relationships & Influence
Develops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration and teamworkLeads others; negotiates and takes effective actionBuilding Effective Teams
Identifies and communicates team goalsMonitors progress, measures results and holds others accountableCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee’s strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict Management
Seeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved, ensuring consistency with policies and proceduresEscalates issues as appropriateDeveloping Direct Reports and OthersWorks collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skillsRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunitiesDeveloping Direct Reports and Others
Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skillsRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunitiesBusiness and Financial Acumen
Understands guest and competition; translates and applies own expertise to address business opportunitiesApproaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement changeHas a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goalsUnderstands, analyzes and communicates the key performance / profit levers and manages to these measuresLeading with Vision
Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organizationDrives a clear vision or sense of purpose and clearly communicates to the teamLinks mission, vision, values, goals and strategies to everyday workStrategic Thinking
Sees where current trends will lead, and how they may influence the organization’s directionTranslates the vision for a program into clear strategiesWHAT WE OFFER
We are a family owned and operated business.With 200 restaurants in our network you will have the opportunity to grow internally and learn new skillsCompetitive salaryHealth insurance401k per company policyLife / disability insuranceOutings, recognition contestsEmployee discountsDiscounted pet insuranceComplimentary and discounted mealsMonthly Bonus PlanWith 200 locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchises in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer.”
Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military / veteran status, or any other basis prohibited by applicable law.
If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at HR@Cafuamanagement.com.
We use eVerify to confirm U.S. Employment eligibility.
