What are the responsibilities and job description for the Shift Leader position at Dunkin' | Catalano Companies?
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Catalano Management Company, LLC - Dunkin'
Dunkin’ Shift Leader
Compensation and Benefits:
- Competitive hourly pay, plus tips
- Employee Discount
- Employee Referral Bonus
- Health, Dental, Vision Benefits
- Supplemental Benefits
- 401K / Matching
- SNHU Discounted Tuition Program
- Opportunities for personal career growth within our team
Job Type: Hourly / Full & Part Time
Job Summary
We are seeking positive, experienced individuals to join our team. Shift Leaders are responsible for supporting management in performing the daily operations of the restaurant in accordance with brand and franchise standards, engaging with guests and employees, assuming responsibility for the restaurant as required to provide managerial coverage.
Primary Duties and Responsibilities:
- Opening start time at 4am (or earlier in some restaurant locations)
- Closing 9 pm (or later in some restaurant locations)
- Support the manager in daily operations
- Extremely dependable, punctual; Ability to multi-task with minimal supervision
- Strong decision-making skills
- Focus on 100% Guest Satisfaction
- Ensure team adheres to all company and brand policies, procedures and standards
- Assist manager in training a dedicated team; provide feedback to management and crew
- Deploy team members appropriately throughout the shift, communicate crew responsibilities
- Provide supervision and perform as a member of the crew in food production, cash handling, guest service, store cleanliness and organization
- Assume assigned management duties as required
- Participation in store level preventative maintenance of all equipment and machines
