What are the responsibilities and job description for the Assistant General Manager (AGM) position at Dunkin Donuts?
Overview
We are seeking a dedicated and experienced Assistant General Manager to join our dynamic team in a fast-paced restaurant environment. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role is crucial in supporting the General Manager in daily operations, ensuring that our guests receive the highest quality of service while maintaining operational efficiency.
Responsibilities
- Assist the General Manager in overseeing daily restaurant operations, including staff management and customer service excellence.
- Ensure compliance with health and safety regulations, maintaining high standards of cleanliness and food safety.
- Manage inventory control processes, including ordering supplies and minimizing waste.
- Support budgeting efforts by monitoring expenses and contributing to financial planning.
- Train, mentor, and evaluate staff performance, fostering a positive work environment.
- Handle guest inquiries and complaints professionally to ensure satisfaction.
- Utilize Aloha POS system for efficient order processing and sales tracking.
- Collaborate with culinary teams to enhance menu offerings and maintain food quality standards.
- Participate in interviewing potential candidates to build a strong team.
Experience
- Proven experience in restaurant management or a similar role within the hospitality industry is preferred.
- Strong customer service skills with the ability to engage effectively with guests and staff alike.
- Familiarity with budgeting practices and financial management in a restaurant setting.
- Knowledge of culinary practices and food service operations is advantageous.
- Experience with Aloha POS or similar point-of-sale systems is a plus.
- Excellent interpersonal skills with an emphasis on teamwork and collaboration.
Join us as we strive to create memorable dining experiences for our guests while fostering a supportive environment for our team members!
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- 10 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Allentown, PA 18106 (Required)
Ability to Relocate:
- Allentown, PA 18106: Relocate before starting work (Required)
Work Location: In person
Salary : $19
