What are the responsibilities and job description for the Dunkin Donuts Shift Leader position at Dunkin Donuts?
Job Overview
We are seeking a dedicated and experienced Shift Leader to join our dynamic team in a fast-paced restaurant environment. The Shift Leader will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and leading a team of staff members. This position requires strong leadership skills, culinary knowledge, and a commitment to maintaining high standards of food safety and quality.
Responsibilities
- Supervise daily restaurant operations, ensuring smooth service and adherence to company standards.
- Train, mentor, and motivate team members to deliver excellent customer service.
- Manage shift schedules, ensuring adequate staffing levels for peak times.
- Handle customer inquiries and complaints with professionalism and efficiency.
- Assist in maintaining inventory levels and ordering supplies as needed.
- Ensure compliance with food safety regulations and maintain cleanliness throughout the restaurant.
- Collaborate with management on special events and promotions to enhance guest experience.
- Support the Manager in administrative tasks as required.
Skills
- Proven experience in shift management at Dunkin.
- Strong culinary skills with knowledge of food preparation techniques and menu offerings.
- Excellent customer service skills with the ability to resolve conflicts effectively.
- Familiarity with restaurant management practices, including food management and safety protocols.
- Ability to lead by example, fostering a positive team environment while maintaining high performance standards.
- Strong organizational skills with attention to detail in all aspects of restaurant operations.
Join us as we strive to create memorable dining experiences for our guests while fostering a supportive work environment for our team!
Job Types: Full-time, Part-time, Seasonal
Pay: $16.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
Shift:
- Day shift
- Evening shift
- Morning shift
Experience:
- Dunkin: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
Salary : $16 - $20
