General Manager

Dunkin' Donuts typically oversees the daily operations of a Dunkin' store and ensures that the location runs efficiently while delivering a great customer experience. Here's a breakdown of the typical General Manager job description:

Key Responsibilities:

• Staff Management & Training:
• Recruit, hire, train, and develop employees.
• Supervise and motivate staff to ensure high levels of productivity, teamwork, and job satisfaction.
• Handle employee scheduling, performance evaluations, and corrective actions as necessary.
• Operational Efficiency:
• Oversee daily store operations, including inventory management, ordering supplies, and ensuring the store is adequately staffed.
• Monitor the store’s performance to ensure all operational standards are met, such as food quality, cleanliness, and safety.
• Ensure adherence to all Dunkin' Donuts policies and local regulations regarding health, safety, and labor laws.
• Customer Service:
• Ensure a positive customer experience by promoting excellent service and addressing customer concerns.
• Handle customer feedback and resolve complaints quickly and professionally.
• Financial Management:
• Manage budgets, payroll, and financial reports to ensure store profitability.
• Monitor sales trends, control costs (food, labor, etc.), and drive store revenue through promotions and customer service.
• Inventory and Supply Chain Management:
• Oversee product ordering, stock management, and inventory control.
• Ensure the store is stocked with necessary supplies and equipment for daily operations.
• Quality Control & Standards:
• Ensure that food products meet Dunkin' Donuts quality standards and that all health and safety regulations are followed.
• Regularly inspect store facilities, including cleanliness and equipment functionality.
• Marketing & Community Engagement:
• Promote and participate in local marketing initiatives and promotions.
• Build and maintain positive relationships with the local community to increase store traffic and loyalty.
• Reporting:
• Prepare reports related to sales, labor costs, and operational issues for higher management.

Qualifications and Skills:

• Experience: 2 years in a managerial role, preferably in the food service or retail industry.
• Leadership: Strong ability to lead and motivate a team.
• Communication Skills: Effective in dealing with customers, employees, and higher management.
• Financial Acumen: Ability to manage budgets and control costs.
• Problem-Solving: Ability to handle unexpected issues, customer complaints, and operational challenges.
• Flexibility: Ability to work evenings, weekends, and holidays, as required.

Physical Requirements:

• Ability to stand, walk, and lift items for extended periods.
• Must be able to work in a fast-paced, high-energy environment.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person

Salary : $60,000 - $65,000