Network Trainer

Dunkin' is currently hiring for a TRAINER to join our network!

We want you to join us because Dunkin’ runs on you, and we’ll be running beside you every step of the way. Trainers at Dunkin’ shape the team member and guest experience by making sure it’s done right. Join us today if you’re looking for a fun and fast-paced role that keeps America running every day!

MOVIN’

As a Trainer, you’ll be responsible for training programs and initiatives and help team members reach their goals. Not only will trainers set up new team members, but they will also focus on developing and coaching everyone in the network. Through community, collaboration, and taking life one coffee at a time, you will keep America coming back for more.

CARIN’

We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning.
• Flexible Schedule – Full-Time and Part-Time available
• Free Shift Meals*
• Best in Class Training & Continuous Learning
• Advancement Opportunities
• Paid Time Off*
• 401(k) Retirement Plan*
• Education Discounts through Southern New Hampshire University
• Tuition Benefits*
• Medical, Dental and Vision*
• Cash Referral Program
• Recognition Program
• Slip Resistant Shoes Programs
• Community & Charitable Involvement

*Eligibility requirements

WINNIN’

• You are 16 years of age (or higher, per applicable law).
• You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.
• A trainer who can effectively teach, coach, train, and motivate others on all aspects of restaurant operations, food safety, and guest service
• A leader who is passionate about inspiring, leading, and developing others

Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here.

Position Title: Network Trainer
Franchisee Organization/Location: C Plus Management
Reports To: Franchisee

Overview:

A Dunkin’ Network Trainer is generally responsible for implementing training and training systems within a network to uphold brand standards, for providing restaurant teams with training focused on great guest service, and for maintaining those training systems to ensure clean, safe, and organized restaurant operations. This role requires a passion for facilitation and an understanding of best practices for adult education.


Responsibilities Include:

• Lead and implement sustainable training systems for your network, restaurant and team
• Offer guidance, coaching and support to managers as they work to maintain sustainable training systems in each restaurant
• Work to gain an in-depth knowledge of brand standards, recipes, and systems
• Know and follow food safety standards
• Understand the restaurant menu, including limited-time offers and promotions, and be able to answer both team member and guest questions
• Design and implement sustainable training systems in restaurants to ensure highest levels of safety, guest service, and cleanliness
• Monitor employee response to training and adapt training as needed for individual learners
• Identify areas for improvement and provide actionable recommendations
• Work closely with directors, above restaurant leaders, restaurant managers, and teams to develop and implement training and professional development opportunities
• Provide opportunities for best practice sharing throughout the network

Education/Experience:
• Training certificate or relevant experience preferred

Key Competencies
• Works well with others in a fast-paced team environment
• Strong communication, presentation, and public speaking skills
• Willingness to learn and adapt to change
• Understanding of effective teaching methodologies, especially those that pertain to adult learners
• Ability to prioritize tasks, meet deadlines and manage multiple projects

Physical Demands/Working Conditions:
• Standing on feet
• Repetitive motion, including bending, stooping, and reaching
• Lifting objects, including boxes, ice, and products up to 20lbs (if applicable)
• Working in a small space

Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.