Team Leader at Dunkin' Donuts

Company Overview

Dunkin' Donuts is a fast-paced, customer-focused environment where we're looking for dynamic leaders to guide our crew members and ensure a delightful guest experience.

Job Description

• As a Shift Leader, you'll inspire and coach crew members, playing a pivotal role in their development and the store's success.
• You'll lead by example in delivering top-tier guest service, setting the standard for your team.
• Operational excellence is key, driving standards and efficiency to ensure each guest leaves happier.
• Team coordination is essential, managing dynamics effectively to ensure smooth operations and a positive work environment.

Responsibilities

• Leadership impact: Inspire and coach crew members, enhancing their skills and contributing to the store's success.
• Guest-centric approach: Deliver exceptional guest experiences, leading by example and fostering a sense of urgency to meet needs and resolve any issues.
• Operational excellence: Drive operational standards, ensuring quality, service, and cleanliness standards are consistently met.
• Team management: Guide crew members through their shifts, providing clear communication, feedback, and acknowledging their achievements.

Qualifications

• Strong communicators with effective math and writing skills.
• Experience in restaurant, retail, or supervisory roles is preferred.
• Must be at least 18 years of age and fluent in English.
• Energetic leaders who can inspire teams and deliver exceptional guest experiences.