What are the responsibilities and job description for the District Manager / Multi-Unit Leader position at Dunkin' - Franchisee Of Dunkin Donuts?
Hiring Immediately!
A District Manager / Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.
Responsibilities Include:
- Able to perform all duties of restaurant team members and restaurant managers
- Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
- Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
- Understand local marketing area and competitor trends
- Establish sales and service goals with franchise owners and restaurant managers
- Provides great guest service and resolves issues
- Lead team meetings
- Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
- Ensure that restaurants correctly execute new products and processes in a marketing window
- Develop business plans for their portfolio and develop action plans with franchise owners.
- Drive a clear vision and clearly communicates to the team
- Engages with Dunkin’ Brands Field Operations team as appropriate
Management Responsibilities Include:
- Recruit, hire, onboard and develop restaurant managers
- Plan, monitor, appraise and review restaurant employee performance
- Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
- Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction
