Regional Director of Operations

Location: Pittsburgh (No relocation assistance available)

Company vehicle provided

Heartland Restaurant Group is currently hiring a REGIONAL DIRECTOR OF OPERATIONS to join our team! 

Heartland Restaurant Group has brought the resurgence of Dunkin’ to Pittsburgh and the Western Pennsylvania region, and our 73 Dunkin’ restaurants run on teamwork, community, team member perks and YOU! We are a dynamic team with a passion for what we do, and a work environment that is fun, focused on growth, and filled with opportunity.

As Regional Director of Operations, the successful candidate will have direct responsibility for the performance and profitability of a region consisting of 4 Multi-Unit Managers, 25 General Managers and 700 employees at the restaurant level, with accountability for the day-to-day operations of 22 restaurants in their assigned region with the goal of operational excellence, consistent adherence to brand standards, exceptional service, and development of employees.

RESPONSIBILITIES:

• Oversees management, budget compliance, and overall operations of 22 Dunkin restaurants to ensure exceptional customer service, high quality foods, crew development, food safety, store cleanliness, and maximum profitability.
• Creates and maintains a people first culture in the restaurants
• Ensures a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
• Ensures Brand standards, recipes and systems are executed
• Creates and fosters an environment that builds an "ownership" mentality in our restaurant-level managers and staff
• Leads team meetings geared toward the professional development of our Managers
• Provides coaching and feedback to Multi-Unit, Restaurant, and General Managers regarding Brand standards, sales, marketing, and labor and food costs
• Ensures 100% compliance and effectiveness of the company’s baking system to ensure low waste and increased profitability
• Maintains communication, acts as a liaison with Dunkin’ Business Consultant, and provides a positive focus on the network culture and values
• Builds and maintains a strong team through hiring, training, and developing leaders, providing clear, consistent direction, and recognizing individual and team contributions.
• Maintains standards and expectations in food quality, guest service, food safety, store cleanliness, and financial performance
• Achieves and maintains "Operational Excellence" in the Dunkin’ restaurants in the assigned area
• Demonstrates competency in every position in the restaurant
• Responsible for all phases of the restaurants’ performance and is the ultimate decision maker for his/her restaurants
• Provides clear, consistent communications on a frequent basis with the Restaurant Managers
• Demonstrates respect for individual employees and appreciation for their efforts and contributions
• Ensures the compliance of HRG network policies and procedures (people, safety, assets, cash, etc.)
• Partners with training resources within network to ensure compliance and action plans for completion of training for positions within the restaurant
• Provides oversight for all preventative maintenance programs and systems
• Ensures communication and proper execution of all marketing programs throughout the network
• Manages the financial targets within the network for Sales, Production, Food Cost, Labor, and Profitability
• Ensures compliance with all Federal and State labor laws within network
• Depending on the needs of the business and/or department, may complete other duties as assigned to advance a particular project or resolve a business issue

REQUIREMENTS:

• 3 years of hospitality, multi-unit supervisory experience
• Proficiency with MS Office Suite
• Strong command of language and general communication skills
• Strong supervisory and organizational skills
• Has consistently demonstrated strong leadership skills in conjunction with commitment to operational and training systems as well as company concept philosophies and people practices
• Commitment to diversity and inclusion
• A.A. in related field or equivalent in education and experience

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.