What are the responsibilities and job description for the Dunkin' Shift Leader position at Dunkin' | QSR Employment?
Whether you are looking to start your career, change your career, develop your career, or make money on the side, Dunkin' is the perfect place for you!
Weekly Pay!
Introduction
Dunkin', also commonly known as Dunkin' Donuts or DD, is one of the fastest growing coffee retail chains in the nation. We care about our employees and customers, offering delicious coffee, donuts, and breakfast goods while also offering career opportunities, competitive pay, and flexible schedules. Come be apart of one of America's leading coffee retailers!
Overview
Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.
Responsibilities Include:
- Perform all responsibilities of restaurant team members
- Support the Restaurant Manager in meeting operational goals and execution
- Ensure Brand standards are met throughout shift including preparation of food and beverages
- Communicate shift priorities, goals and results to restaurant team members.
- Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
- Support the training of restaurant team members as needed
- Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
- Communicate clearly with the next Shift Leader to help prepare him/her for shift
- Ensure Food Safety standards are met
- Manage Inventory throughout the shift
- Provide great guest service and coaches restaurant team members to do the same.
- Schedule restaurant team members for shifts
- Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies.
- Any other Dunkin/Baskin tasks as assigned by company management.
Education/Experience:
- Basic computer skills
- Fluent in spoken and written English
- Previous leadership experience in retail, restaurant or hospitality preferred.
Key Competencies
- Works well with others in a fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and adapt to change
- Guest focused
- Ability to assist with training
- Problem solving
- Motivating others
Physical Demands/Working Conditions:
- Standing on feet
- Repetitive motion including bending, stooping and reaching.
- Lifting objects, ice, products, boxes up to 60 lbs. (if applicable)
- Wearing a headset
- Working in a small space
Benefits:
- Competitive Pay
- Flexible Schedule
- Fun Environment
- Closed by 7pm
- NO fryers or grease
- Employee Discounts
- Incentives
- Unlimited Advancement Opportunities
- Reduced Tuition through Southern New Hampshire University
REQUIREMENTS
- Provide excellent guest satisfaction, service speed, and product quality
- Previous experience working in a cafe or quick service restaurant preferred
- Show passion about results by setting compelling targets and delivering on commitments
- Meet safety and sanitation standards
- Anticipate and understand guests’ needs and exceed their expectations
- Works well in a team environment
- Lincoln Employee's must have a Food Handlers Permit or willing to obtain one
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
