What are the responsibilities and job description for the Manager position at Dunkin' | The Heritage Group?
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.
The Restaurant Manager is responsible for overseeing daily operations, ensuring a high level of guest satisfaction, managing a motivated team, and driving store profitability. This position requires strong leadership, organizational, and customer service skills to deliver high-quality food and beverages in a fast-paced environment.
Key Responsibilities:
Team Leadership &Management
Recruit, train, and supervise team members
Ensure compliance with company policies, procedures, and standards
Operational Management
Oversee daily store operations, including opening and closing procedures
Ensure that all food safety procedures are followed and that equipment is maintained properly
Customer Sevice &Sales
Maintain high standards of guest service, addressing complaints and concerns professionally
Implement strategies to drive sales, increase guest loyalty and improve overall store performance
Financial Management
Track store financial performance including sales, labor costs and inventory control
Manage cash handling, banking, and financial reporting procedures
Benefits of working for a Dunkin' franchisee:
- Competitive wages
- Awesome team-oriented environment
- Great potential for growth within the company
- Health, Dental and Vision insurance
- Company matched 401K
- Weekly Pay
- Paid Vacations
- Birthday Bonus
- Anniversary Bonus
- Manager of the month
- Manager of the Quarter
- Manager of the year
- Quarterly team building outings
- Vendor discounts
This role is perfect for someone who thrives in a fast-paced environment, has a passion for customer service and can motivate a team to deliver excellent results.
