What are the responsibilities and job description for the Crew Member position at Dunkin'?
Position Title: Restaurant Team Member
Franchise Organization: Sagris Enterprises Management
Reports To: Restaurant Manager
Overview
A Dunkin’ Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin’ Brands operational standards, providing guests with great service and maintaining a clean, safe, and organized workspace.
Responsibilities Include:
- Follow Brand standards, recipes and systems
- Follow food safety standards
- Prepare food and beverages
- Assemble and package orders and serve to guests
- Understand restaurant menu including limited time offers and promotions and be able to answer guest questions
- Maintain a clean and organized workstation
- Clean equipment and guest areas
- Stocking items such as cups, lids, etc at workstation
- Take orders at the Drive Thru or Front Counter POS and handle payments (if applicable)
- Follow speed of service standards
- Serve and communicate with guests
- Maintain a guest focused culture in the restaurant
- Communicate effectively with managers and coworkers
- Organize and maintain stock room and refrigerated areas
Education/Experience:
- None
Key Competencies
- Works well with others in a fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and adapt to change
- Guest focused
Physical Demands/Working Conditions:
- Standing on feet
- Repetitive motion including bending, stooping and reaching
- Lifting objects including boxes, ice and product up to 20lbs (if applicable)
- Working in a small space
2020 DD IP Holder LLC. All rights reserved. This template is provided to Dunkin’ franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.
