What are the responsibilities and job description for the Director of Operations position at Dunkin'?
Brewing Brand is currently hiring a Director of Operations to join our network!
Brewing Brand Management owns and operates more than 100 Dunkin’ locations throughout Florida, including some Dunkin’ & Baskin-Robbins combo locations. Headquartered in Orlando, Florida, Brewing Brand Management oversees a significant footprint in the region. The company is dedicated to providing exceptional service and ensuring operational excellence in every location.
We’ll let you in on a little secret... while everyone knows that America Runs on Dunkin’, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?
Overview
This is a full-time hybrid role for a Regional Director of Operations based in Gainesville, FL, with some work from home expected. The Regional Director of Operations will oversee daily operations, manage teams, ensure budget compliance, and maintain high standards of customer service.
The DO role is a key member of leadership, reporting directly to the company President. The expectation is to be an inspirational, effective, and efficient leader. People development, excellent people skills and exemplary work ethic is a requirement of the position.
Responsibilities:
- Lead with a welcoming, upbeat, positive attitude to manage a sizable, geographically disbursed network of stores.
- Develop districts, stores and managers who exceed guest expectations, grow sales, and maximize profit by rigorously selecting, diligently training and thoughtfully coaching and mentoring staff.
- Evaluate performance of restaurant leadership based on both personal growth, performance, and financial success.
- Manage operations by directing and coordinating activities consistent with established goals, objectives, plans, and policies of the organization.
- Ensure all stores are adequately staffed with quality Team Members.
- Develop and implement monthly payroll budgets and monthly and quarterly food cost targets.
- Accountable for the daily operations of the stores in your market, including food safety, maintenance, and all administrative requirements.
- Manage your markets P&L including cost of goods sold and operating expenses.
- Follow up on all customer and employee complaints and ensure necessary corrective measures at store level.
- Work closely with leadership team to identify and communicate trends identified in the business to facilitate positive change across the organization.
- Coordinate all activities associated with timely new store openings
Education/Experience:
- Proven experience as a successful Director of Operations.
- Thorough understanding and knowledge of restaurant operations. Drive-thru experience a plus.
- Fluent in spoken and written English.
- Strong financial background, analytical skills and understanding of P&L’s.
- Working knowledge of data analysis and performance/operation metrics.
- Working knowledge of MS Office.
- College degree preferred.
Key Competencies:
- Effective interpersonal skills, including the ability to build effective work relationships, provide feedback, and coach and develop leadership talent, including the development of new team leads and new managers.
- Demonstrable competency in strategic planning and business development.
- Time Management.
- Effectively use mobile technology for daily tasks.
- Willingness to learn and adapt to change.
- Must be able to satisfactorily pass a background and motor vehicle check.
Physical Demands/Working Conditions:
- Ability to stand or sit for extended periods of time.
- Repetitive motion including bending, stooping and reaching.
- Ability to lift items including boxes, baskets and pails up to 50lbs.
- Required travel between restaurants
Must have reliable transportation.
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only
Brewing Brand is one of the largest franchisee owners in FL, owning 100 Dunkin' locations coast to coast across Central Florida and we are continuing to grow!! Come GROW with Us!
Pay:
- Bonus pay
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
Job Type: fulltime
Schedule:
- 8 hour shift
- 10 hour shift
- Weekend availability
- On call
- Day shift
Education: Bachelor's degree
Work location: On-site
