What are the responsibilities and job description for the Field Learning Trainer position at Dunkin'?
IDH Alliance, DUNKIN’ is currently NOW HIRING for a Field Learning Trainer!
Overview
The Field Learning Trainer is generally responsible for implementing training and training systems within a network to uphold brand standards, for providing restaurant teams with training focused on great guest service, and for maintaining those training systems to ensure clean, safe, and organized restaurant operations. This role requires a passion for facilitation and an understanding of best practices for adult education.
Responsibilities Include
- Lead and implement sustainable training systems for your network, restaurant and team
- Offer guidance, coaching and support to managers as they work to maintain sustainable training systems in each restaurant
- Work to gain an in-depth knowledge of brand standards, recipes, and systems
- Know and follow food safety standards
- Understand the restaurant menu, including limited time offers and promotions, and be able to answer both team member and guest questions
- Design and implement sustainable training systems in restaurants to ensure highest levels of safety, guest service, and cleanliness
- Monitor employee response to training and adapt training as needed for individual learners
- Identify areas for improvement and provide actionable recommendations
- Work closely with directors, above restaurant leaders, restaurant managers, and teams to develop and implement training and professional development opportunities
- Provide opportunities for best practice sharing throughout the network
Education / Experience
Key Competencies
Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. Specific employment- related questions should be directed to your franchise organization’s legal counsel or other professional advisor.
This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their
affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will
be your only employer. Franchisees are independent business owners who are solely responsible for their
own employees and set their own wage and benefit programs that can vary among franchisees.
