What are the responsibilities and job description for the Restaurant Operations Manager position at Dunkin'?
About the Role
As a Restaurant Manager at Dunkin', you will be responsible for providing strong leadership to your team to deliver exceptional guest experiences and maintain operational excellence. Your primary goal is to build profitable top-line sales in a single restaurant, while adhering to Dunkin' standards, franchisee policies, and applicable laws.
Main Responsibilities
• Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
• Recruit, hire, train, and supervise restaurant team members, including shift leaders, team members, bakers, and other support staff.
• Foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving conflicts.
• Implement training programs to enhance team member skills and performance.
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
• Create and maintain a guest-focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.
Requirements
• At least six months of retail, restaurant, or hospitality management experience.
• 18 years of age (or higher, per applicable law).
• Strong analytical skills and business acumen.
• Ability to train and develop a team, including giving positive and constructive feedback.
• Guest-focused, with excellent time management and attention to detail.
• Physical demands include standing on feet, repetitive motion, lifting packages (if applicable), and working in a small space.
As a Restaurant Manager at Dunkin', you will be responsible for providing strong leadership to your team to deliver exceptional guest experiences and maintain operational excellence. Your primary goal is to build profitable top-line sales in a single restaurant, while adhering to Dunkin' standards, franchisee policies, and applicable laws.
Main Responsibilities
• Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
• Recruit, hire, train, and supervise restaurant team members, including shift leaders, team members, bakers, and other support staff.
• Foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving conflicts.
• Implement training programs to enhance team member skills and performance.
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
• Create and maintain a guest-focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.
Requirements
• At least six months of retail, restaurant, or hospitality management experience.
• 18 years of age (or higher, per applicable law).
• Strong analytical skills and business acumen.
• Ability to train and develop a team, including giving positive and constructive feedback.
• Guest-focused, with excellent time management and attention to detail.
• Physical demands include standing on feet, repetitive motion, lifting packages (if applicable), and working in a small space.
