Shift Leader

Keeping America running is a big deal, and we’re proud to be Movin’ and Shakin’ to fuel the day, every day. Here in Minnesota be a part of the growing Dunkin’ family. At Dunkin’, our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin’ runs on you and we’ll be running beside you every step of the way. We’re All IN’.

MOVIN’

As a Shift Leader, you will supervise restaurant operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively, helping America Run on Dunkin’.

CARIN’

We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning.

• Flexible Schedule
• Free Shift Meals*
• Best in Class Training & Continuous Learning
• Advancement Opportunities
• Paid Time Off*
• 401(k) Retirement Plan*
• Tuition Benefits*
• Medical, Dental and Vision*
• Cash Referral Program
• Recognition Program
• Slip Resistant Shoes Programs
• Community & Charitable Involvement

Shift Leader

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Dunkin Donuts Shift Leader Job Summary

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

• Work in a Team Environment

a. Support a respectful team environment

b. Communicate shift priorities, goals and results with team members

c. Support the training of crew members as requested

d. Provide coaching and feedback to crew members

2. Maintain Operational Excellence

a. Create and maintain a guest first culture in the restaurant

b. Resolve guest issues

c. Ensure Brand standards, recipes, and systems are executed

d. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

3. Drive Profitability

a. Drive sales goals and results

b. Execute restaurant standards and marketing initiatives

c. Manage cash over/short during shift

d. Ensure all products are prepared according to Brand standards

Skills/Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred

Competencies

1. Guest Focus

a. Understands and exceeds guest expectations, needs and requirements

b. Develops and maintains guest relationships

c. Displays a sense of urgency with guests

d. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

e. Resolves guest concerns by following Brand recommended guest recovery process

2. Passion for Results

a. Sets and maintains high standards for self and others, acts as a role model

b. Consistently meets or exceeds goals

c. Contributes to the overall team performance; understands how his/her role relates to others

3. Problem Solving and Decision Making

a. Identifies and resolves issues and problems

b. Uses information at hand to make decisions and solve problems; includes others when necessary

4. Interpersonal Relationships & Influence

a. Develops and maintains relationships with team

b. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

5.Able to lift 30to 50LBS

WINNIN’

• Preferably, you have previous management experience in retail, restaurant, or hospitality.
• You are 18 years of age (or higher, per applicable law).
• You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.

Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here.