What are the responsibilities and job description for the Shift Leader position at Dunkin?
Franchise Organization : FRJ Donuts Inc
Reports To : Restaurant Manager
Overview
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.
Responsibilities Include :
- Perform all responsibilities of restaurant team members
- Support the Restaurant Manager in meeting operational goals and execution
- Ensure Brand standards are met throughout shift including preparation of food and beverages
- Communicate shift priorities, goals and results to restaurant team members
- Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
- Support the training of restaurant team members as needed
- Perform oversight of franchisee safety, security and profitability policies / processes throughout a shift
- Communicate clearly with the next Shift Leader to help prepare him / her for shift
- Ensure Food Safety standards are met
- Manage Inventory throughout the shift
- Provide great guest service and coaches restaurant team members to do the same
- Schedule restaurant team members for shifts
- Manage cash over / short during shift and ensures restaurant team members are following cash franchisee management policies
Education / Experience :
Key Competencies
Physical Demands / Working Conditions :
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
