What are the responsibilities and job description for the Team Member position at Dunkin'?
Responsibilities of Crew Member includes:
Guest Satisfaction:
- Ensures each guest is highly satisfied with their experience at Dunkin’ Donuts
- Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests
- Resolves guest problems with a sense of urgency
- Communicates clearly with each guest in a friendly and courteous way
- Completes all orders accurately and within Dunkin’ Donuts speed of service standards
- Consistently serves quality food and beverages to each guest
- Issues a receipt with each order to provide guests with an opportunity to tell us about their visit
- Participates in team service to ensure each guest is served quickly
- Stays focused on the guest and accomplishes all work assignments with excellence
- Maintains food safety standards
- Contributes to the cleanliness of their workstation and the restaurant
- Describes and assembles promoted products and beverages according to the current marketing promotion
- Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards
Requirements Teamwork:
- Actively learns and partners with manager to complete required Dunkin’ Donuts training
- Supports the training of new crew members as requested
- Works well with the team and treats people with respect
- Responds positively to coaching and direction
- Arrives ready to work on time
Profitability:
- Handles POS transactions and payments with accuracy
- Follows uniform and grooming standards
- Clocks in and out at the scheduled time
- Adheres to all processes and policies
- Prepares all products following appropriate
