Social Worker/Case Worker - CCS

Join Our Team at Dunn County

At Dunn County, we're more than just a local government – we're a community of dedicated professionals united by our core values and committed to serving our residents. Our culture is built on five fundamental principles that guide everything we do:

Our Core Values in Action

• Dedication - We demonstrate unwavering commitment to those we serve, ensuring that every decision and action is focused on enhancing the quality of life for Dunn County residents.
• Professionalism - Excellence is our standard. We maintain the highest levels of competence while fostering an environment of courtesy and respect in all our interactions and responsibilities.
• Ethics - Integrity is non-negotiable. We pride ourselves on consistently acting with honesty and transparency, building trust through ethical decision-making in every aspect of our public service.
• Betterment - Innovation drives us forward. We're committed to continuous improvement, constantly seeking ways to enhance our services and the value we deliver to our community.
• Collaboration - Together we achieve more. We foster an inclusive environment where diverse perspectives are valued, and teamwork is essential to achieving our shared goals.

Job Summary

• Conduct insightful assessments and screenings
• Offer compassionate options counseling
• Connect clients with life-changing referral services
• Investigate complex cases with keen attention to detail
• Manage and coordinate a wide range of social support services

Primary Responsibilities

• Provides assistance over the phone or in person to the public during all business hours. This assistance may be answering questions about the community and/or county programs, assistance in accessing supports to meet basic needs, addressing concerns and frustrations with service delivery and processes, providing linkage to resources and services, and facilitation and support through emotional and traumatic situations.

• Receives phone, in-person or electronic reports, referrals and requests for services and resources.
• Makes consumer referrals; maintains contact with other agencies/organizations; coordinates services with a variety of providers and family members.
• Completes accurate and timely record keeping including case notes, assessments, treatment plans, crisis plans, court recommendations, and billing activities.
• Attends staff training and other meetings as required.
• Completes responsibilities within statutory or administrative rule timelines and meets any monthly productivity documentation or billing goals.

• Receives reports of child abuse and neglect and conducts initial assessment.
• Conducts juvenile court intake conferences and makes child custody decisions
• Provides service facilitation and compliance monitoring aimed at protecting child and community safety through voluntary and court-ordered interventions.
• Certifies Kinship providers and licenses foster homes.
• Provides information and testifies in court proceedings as necessary
• Provides after-hours on-call child protective service and juvenile intake coverage.

• Provides long-term care and other options counseling to consumers concerning elderly or disability benefits
• Assists consumers in the application for a variety of benefit
• Conducts investigations of elder/vulnerable adult abuse and/or neglect
• Prepares guardianship and protective placement reports, and recommendations and provides court testimony.
• Performs functional screening for publicly funded long-term services.
• Provides information and testifies in court proceedings as necessary

• Position fulfills requirements of Service Facilitator as outlined in Wisconsin Administrative Code DHS 36 (CCS) or of a Service Coordinator as outlined in the Wisconsin Medicaid Home and Community Based Waiver Manual (CLTS)
• Provides CCS and/or CLTS services per Wisconsin statutes, court policies, and/or requirements of program, state, or federal guidelines
• Provides services in support of recovery concepts and practices.
• Explains the scope of services and discusses consumer’s rights and responsibilities in relation to the use of services
• Performs functional screening for publicly funded services.

• Provides follow-up and linkage to services for consumers who access crisis services through Dunn County DHS Behavioral Health crisis programming.
• Serves as a liaison between crisis services, law enforcement, DHS, hospital staff and other community stakeholders to continually improve crisis services.
• Develops crisis plans and alert forms for consumers at high risk of need for crisis intervention.
• Attends Chapter 51 hearings and provide recommendations and testimony regarding treatment and placement.
• Facilitate access of families or other interested associates of mental health consumers to court action via Three Party petitions
• Monitor consumer compliance with settlement agreements and commitment orders.

• Conducts home visits, providing support and evaluation to children and families.
• Assists families in developing parenting techniques; provides information to families regarding children’s condition and level of performance; provides information regarding community resources.
• Assesses the skill level of children by using tests, observations, and interviews.

Minimum Qualifications

• Bachelor’s degree in Social Work, Human Development and Family Studies, Psychology, Sociology, or other related field
• Minimum of one (1) year previous experience in Social Work or Human Services.

• Valid driver’s license or the ability to travel between work locations.
• Prior to hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

• Upon hire, obtain and maintain Functional Screener Certification
• Successful passing of the Continued Skills Test, administered bi-annually
• Complete NASW Code of Ethics training and have read the MPSW Code of Conduct within 6 months of hire.
PREFERRED QUALIFICATIONS:
• Certified Social Worker or possess a social worker training certificate
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS
In order to perform the duties of the Case Worker position (listed above) the following knowledge, skills, and abilities are essential for Case Worker to possess.
• Thorough knowledge of the principles, techniques and trends in social services.
• Thorough knowledge of local and state regulations, rules, policies and procedures; thorough knowledge of conducting assessments, making referrals and developing service plans.
• Thorough knowledge of conducting and preparing court studies, court documentation and providing testimony.
• General knowledge of standard office equipment; general knowledge of standard office software.
• General knowledge of electronic case management and database systems.
• Ability to apply professional judgement, discretion and decision making.
• Ability to establish and maintain effective working relationships with supervisors, providers, program participants, outside agencies and other professionals.
• Ability to communicate effectively both verbally and in writing with associates, supervisors, clients, court officials, attorneys, federal and state agencies, schools, law enforcement, medical providers, community service providers.
• Ability to follow Dunn County policies and procedures including those pertaining to confidentiality.
• Ability to prioritize and organize job assignments.
• Ability to manage time effectively, manage multiple projects, and complete work within established deadlines.
• Ability to work the allocated hours of the position.
• Knowledge of the NASW Code of Ethics and MPSW 20 Code of Conduct and professional application of these principles and statute.
• Case workers will be held to the same professional standard, statutes, Code of Conduct, and Code of Ethics as social workers, to include 4 hours of continuing education in Ethics and Boundaries bi-annually.
MINIMUM LANGUAGE SKILLS QUALIFICATIONS
In order to perform the duties of the Case Worker position (listed above) the following language skills are essential for the Case Worker to possess.
• Ability to communicate clearly and effectively with other staff members, supervisors, and the general public in written and verbal form.
• English skills (oral, written and comprehension) sufficient to effectively communicate with all internal and external customers.
MINIMUM REASONING ABILITY QUALIFICATIONS
In order to perform the duties of the Case Worker position (listed above) the following reasoning abilities are essential for the Case Worker to possess.
• Ability to understand and effectively carry out verbal and written instructions.
• Must have ability to work accurately with attention to detail.
• Ability to prepare and maintain accurate and concise records and reports.
MINIMUM MATHEMATICAL ABILITY QUALIFICATIONS
In order to perform the duties of the Case Worker position (listed above) the following mathematical skills are essential for the Case Worker to possess.
• Ability to make arithmetic computations using whole numbers, fractions and decimals.
• Ability to compute rates, ratios and percentages.

In evaluating candidates for this position, Dunn County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Physical and Work Environment

In evaluating candidates for this position, Dunn County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor or Human Resources.

• Continuous speaking, hearing and using hands dexterously; work frequently requires sitting.
• Work has standard vision requirements.

• Physical effort will occasionally to frequently require exertion of objects weighing up to 50 pounds depending on assigned work area.

• Work occasionally to frequently requires standing, walking and reaching with hands and arms depending on assigned work area.
• Work infrequently to frequently requires kneeling, bending, stooping, crouching, crawling, and/or climbing depending on assigned work area.
• The physical and environmental hazards and risks associated with the job can be characterized as minimal.

Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

Equal Opportunity Employer

Dunn County is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

By applying for this position, you acknowledge that you have read our job posting in its entirety and meet the basic requirements outlined above. Dunn County looks forward to reviewing your application.