What are the responsibilities and job description for the Retail Senior Client Lead position at dunnhumby?
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission : to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
We are looking for a Retail Senior Client Lead based in Phoenix, Arizona. This role provides the opportunity to become a trusted partner to a key client with significant growth potential. You will be building relationships to define and deliver upon their strategic needs, with an opportunity to bring world leading customer data to life. You will have a real impact in driving change and growth for both our retail and CPG clients, and in turn grow the dunnhumby business.
Joining our retail team, you’ll work with world-class and passionate people using cutting-edge techniques on projects that will have both short and long-term impact. You’ll work within a fast-paced team, collaborating with data scientists and solutions managers all keen to learn and grow together.
What we expect from you
- Ability to translate data into insight with clear, actionable recommendations for growth
- Expertise in dunnhumby’s tools, particularly dh Shop and dh Assortment
- Able to communicate impactfully with multiple clients at different levels, from entry-level to C-Suite
- Identify, build and own relationships with client counterparts in the assigned CPG clients and the retailer counterparts, working alongside client(s) in their offices as required, maintaining strong client satisfaction with all clients
- Act as a trusted advisor to client counterparts and inspire a change with your clients around putting the customer first.
- Drive and build collaboration between the retailer and their suppliers / CPGs.
- Set the overall account plan for each assigned client, ensuring each is in line with client needs. Oversee and drive the delivery of each client’s account plan. including designing and driving the required change management plan within the CPGs and retailer client
- Demonstrate strong knowledge of assigned CPG & retailer clients and their business and the relevant category in order to advise in line with their strategies and to optimize the value we can offer.
- Use insights from dunnhumby’s tools, analysis and consultancy to create & deliver client presentations that provide insights and solutions to client issues that will then create measurable change and deliver measurable value to the retailer's customers.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
