What are the responsibilities and job description for the Member Solutions Representative position at Dupaco?
The Member Solutions Representative supports the credit union by contacting members to assist with the collection of early-stage delinquency accounts.
A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. Throughout your Dupaco Career and you'll find that you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.50/hour, with monthly and annual incentives, and the ability to Build a Career Worth Loving.
Dupaco Values: Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You
You'll be:
- Review status and initiate appropriate collection action of assigned delinquent loans and other delinquent accounts.
- Prepare correspondence on delinquent accounts (generally under 44 days); work from delinquency account queues to contact members and cosigners via phone or email as necessary.
- Provide a courtesy call and obtain a promise to pay on payment due.
- Refer accounts with no valid contact information to appropriate party.
- Work with members to create 3–4-month repayment plans to bring loans current.
- Ask basic questions and gather hardship information to recommend a money makeover or loan refinance option to appropriate party.
- Assist other credit union departments with collection efforts.
- Assist members with various issues and resolve within 24 - 48 hours.
- Perform other duties as assigned.
You'll need:
- High school diploma or equivalent (ie. GED).
- 1 year of customer service or related experience preferred.
- Excellent interpersonal and communication skills to represent Dupaco Community Credit Union in a positive way.
- Basic knowledge of consumer loan collection procedures and related legal requirements.
- Ability to perform mathematical calculations.
- Ability to read and understand contract issues.
Salary : $21
