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Crisis Services Shift Supervisor - Overnight

DuPage County Health Department
DuPage County Health Department Salary
Wheaton, IL Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/8/2025

Salary : $50,403.00 Annually

Location : Linda Kurzawa Community Center, IL

Job Type : Full Time (40.0 hours per week)

Job Number : 24-00982

Service Unit : Behavioral Health Services

Department : Emergency Services

Opening Date : 01 / 14 / 2025

Closing Date : 3 / 15 / 2025 11 : 59 PM Central

Description

Leadership opportunity at DuPage County Health Department!

We are excited to offer the opportunity to join our team within Crisis Services. Crisis Services is located in the newest building on the DuPage County Campus in Wheaton and provides 24 / 7 crisis mental health services to county residents who may be experiencing a mental health crisis or are in need of additional support for symptoms of mental illness. Crisis services staff work as a team to deliver quality care, and a quick response to residents in need. Click to learn more about our program.

We have several openings for Crisis Services Shift Supervisors. In this role, you will be providing clinical support and administrative supervision to staff at Crisis Services and coordinating the operations of the shift to meet service demands, including in the new Crisis Recovery Center opening in late summer 2025. You will begin working at our current crisis center on the same campus until the new center is completed.

The hours are Saturday, Sunday, Monday, and Tuesday from 9 : 30 pm to 7 : 30 am. This position offers a full, DuPage County, benefit package which includes 12 paid holidays, 12 paid vacation days, 5 personal days and accrued sick leave, certification reimbursement after one year as well as a shift differential pay for working on our overnight shift.

  • Pay may increase due to experience. This is also a pension eligible position and offers eligibility for the Federal Student Loan Forgiveness Program.

Responsibilities

  • Manages day-to-day operational issues across crisis services on assigned shift.
  • Leads shift meetings, assigns tasks to staff on shift, and ensures tasks are completed and meet quality and compliance standards.
  • Provides clinical support and administrative supervision to crisis services staff on shift.
  • Supervises and participates in the work of staff responsible for providing clinical and case management services.
  • Manages staffing schedule, ensures adequate staffing for crisis situations on shift.
  • Trains and provides feedback on performance to new and existing staff.
  • Responds to escalated client concerns on shift and is available to respond to client / customers as needed.
  • Provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff. Collaborates with crisis leadership team to evaluate staff performance, review incident reports.
  • Collaborates with other supervisory staff to support integration of client's services.
  • Keeps up to date on billing changes that may impact service delivery.
  • Participates in emergency response activities as assigned.
  • Maintains required training, licensure and / or certification.
  • Maintains confidentiality of privileged information and adheres to patient privacy laws.
  • Demonstrates sensitivity and understanding of other ethnic groups and cultures.
  • Requirements

    Completion of a master's degree in Psychology, Social Work, or a related field and three years of behavioral health experience which included progressive responsibility acting as a lead worker; or an equivalent combination of training and experience.

    Supplemental Information

    Considerable knowledge of professional mental health standards and practices; considerable knowledge of procedures and documentation required for billing and reimbursement; considerable knowledge of community agencies and resources; good knowledge of management and supervision principles; good knowledge of grant funding requirements and compliance procedures; good knowledge of Health Department operational procedures and policies.

    Considerable skill in developing and maintaining positive and professional relationships with internal and external customers; considerable skill in interviewing, assessing and evaluating client needs; considerable skill in practicing concurrent documentation techniques; considerable skill in verbal and written communication; considerable skill in operating a personal computer, applicable software and peripheral equipment; working skill in interpreting and applying policies in a consistent manner; working skill in coaching and supervising the work of others; Develops and maintains positive, respectful and professional relationships with internal and external customers. Supports, adapts, or delivers services in a manner that ensures understanding and inclusion of diverse client populations. Demonstrates an understanding of the agency's definition of Integrated Care. Ensures that the work of the responsible unit is timely, complete, and accurate.

    Please click the "Apply" button in the top right corner of this page to apply directly to our recruiters. If you need additional assistance, our HR team will be available for walk-in application assistance on Wednesday and Thursday each week from 10 : 00AM - 12 : 00PM at our Central location : 111 N. County Farm Road, Wheaton, IL 60187

    DuPage County Health Department offers a variety of benefits to meet your needs. Please visit on our Careers Page for more information.

    Benefits for Employees

    Employees of the DuPage County Health Department may select from a variety of benefits to meet their needs.

    Full-time employees are eligible for the following benefits.

    Health Department benefits are administered through the DuPage County Government Human Resources Office. Detailed descriptions and premium rates of these plans are available at

    Medical Insurance

    Blue Cross and Blue Shield of Illinois is our current health insurance provider. Full-Time Health Department employees may select from four medical insurance options : three preferred provider organization (PPO) plans and one health maintenance organization (HMO) plan. You may speak to a doctor anytime through the Teledoc program, which provides access to U.S. board-certified doctors through the convenience of phone or video consults.

    Plan participants are also eligible for a variety of added discounts on gym memberships and other health-related products and services. They also have access to the Well on Target program, which provides a convenient, secure website with personalized tools and resources such as health coaching, health assessments, and digital tools to track health information important to you.

    Vision Discounts & Insurance

    A vision care discount program is available as part of the medical insurance plans. Comprehensive vision insurance is also available.

    Prescription Plans

    Prescription coverage is available with all medical plans and includes the convenience of a mail-order option. Staff may also use the on-site pharmacy at the Central Public Health Center located in Wheaton.

    Dental Insurance

    The Delta Dental PPO program allows you to visit any dentist you wish.

    Flexible Spending Accounts

    Flexible Spending Accounts allow you to set aside money on a pre-tax basis to pay expenses such as those not covered by medical or dental insurance, or day-care costs.

    Life Insurance

    All full-time employees are provided a $25,000 life insurance policy at no cost to the employee. Supplemental coverage is available for the employee, their spouse, and their children.

    Disability Insurance

    Employees may elect additional accident and critical illness disability benefits.

    How many years of experience do you have working with the chronically mentally ill population?

  • No experience
  • Less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years to less than 4 years
  • 4 years to less than 5 years
  • 5 years or more
  • How many years' experience do you have in a lead role?

    What area is your Degree in (for example, Public Health Management, etc.)

    Are you at least 21 years of age?

    Required Question

    Salary : $50,403

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