What are the responsibilities and job description for the Technology Support Specialist I Paid Intern position at DuPage County ROE?
Position Type :
Technology / Technology Support Specialist
Date Posted : 12 / 27 / 2024
Date Available : ASAP
Closing Date : Once Filled
District :
Community Consolidated District 89
Position Summary :
The Technology Specialist Tier 1 Intern will be mentored and taught to support the goals of the district and technology department by maintaining systems, peripherals, applications, and network infrastructure. This position provides technology-related assistance to all staff as directed by the Technology Coordinator. This candidate will be mentored and taught how to install, maintain, operate, and repair technology equipment, including hardware and software at all district locations. This is a 12 month position and will work the entire year.
Essential Duties and Responsibilities : (Other duties may be assigned.)
Makes decisions and demonstrates actions that support the mission, vision, goals and interests of the school district and of students.
Communicates, collaborates, and cooperates with colleagues, supervisors, staff and guests.
Maintains confidentiality of student and staff information. Utilizes confidential and personal information for professional purposes only in accordance with school district policy and regulations.
Provides hardware and software support of all staff and students in the school district as directed by the Technology Coordinator.
Assists staff with technology projects including classroom audio and video setups.
Ensures efficient and timely responses to technology helpdesk tickets
Assists the Technology Coordinator in planning for the delivery of services to staff and coordinating the use of technology for teaching and learning.
Supports the use of instructional software in the school district.
Maintains, operates, and distributes computer equipment and software as assigned.
Responsible for setting up equipment for special programs and meetings as required. Flexible hours may be assigned.
Assists in managing the school district's technology resources through equipment scheduling and inventory maintenance.
Assists in maintaining the school district's telecommunications systems, website and Internet presence.
Installs, monitors and updates software as needed.
Performs maintenance tasks on high-use software. Adjusts network user rights and permissions when necessary.
Assists in the operation of the school district's ticketing system.
Completes work in established time frame seeks appropriate tasks when primary tasks are completed, or pace is slow. Consistently arrives at work on time and completes all tasks as directed.
Informs the administrator immediately of the existence of any problems deemed to warrant prompt attention, advice, or intervention.
Performs special assignments and other duties as determined by the administrator.
Qualifications - Experiences :
A completed High School diploma. 30 plus semester hours of college level credit preferred but not required.
1-3 years technology education and / or training support experience, focus in an educational setting preferred
Excellent oral and written communication skills
Strong organizational skills for troubleshooting and research
Preferred Knowledge :
Experience with Google Workspace / Google Workspace for Education preferred
Experience with Apple School Manager (ASM) / Apple Business Manager (ABM) preferred
Experience with Mosyle, JAMF, or other MDM preferred
Experience with macOS, iPadOS, Chrome OS, and Windows operating systems preferred
Experience with classroom audio / video, document cameras, and projectors preferred
Experience with GoGuardian or similar content filtering software preferred
Experience with PowerSchool or similar SIS preferred
Experience with Infinite Visions or similar educational ERP preferred
Experience with National and State of IL educational assessment applications preferred
Experience with inventory and asset tracking systems preferred
Experience with Mac, Chromebook, and iPad hardware repairs preferred
Experience with printer and copier configuration and troubleshooting preferred
Experience with Active Directory and Group Policy management preferred
Skills Required :
Ability to work well with fellow employees and provide support / training to non-technical staff
Ability to travel amongst district schools located in Glen Ellyn and Wheaton
Ability to manage tasks to required deadlines
Ability to self-direct and make decisions in absence of supervisor
Ability to maintain a positive and flexible attitude toward daily responsibilities
Ability to create and maintain technical documentation
Ability to support Board of Education Meetings that occur on evening and / or weekends
Ability to monitor machines via RMM and take appropriate action(s) on as necessary
Participate in the management of organizational licensing and software renewals
Physical Demands :
While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear.
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