What are the responsibilities and job description for the Customer Service Representative position at Dupli Envelope and Graphics?
About the Organization
Description
Benefits of Dupli
- 1500 Employee Referral Bonus
- 90 Day Performance Reviews
- Paid Time Off Available at Time of Hire
- Insurance Benefits Available at Time of Hire
- Small Company Culture
Check out our About Dupli Video and Follow Us on Social!
https : / / www.duplionline.com / about / who-we-are /
About Dupli
Dupli is a private, family-owned company and began as an envelope printing company focused on servicing major Colleges / Universities, Banks, Credit Unions and Insurance companies in upstate NY. Over the years we have diversified our products to include Stationery, Marketing Collateral, Direct Mail and Repositionable Adhesive products (sticky note pads, wall / floor safe signage). We have also diversified our geography to include plants in Newington, CT and Malvern, PA. One of our key differentiators is our ability to ship lots of small orders. Our technology and online ordering system (DupliOnline) have enabled us to cost efficiently ship over 1200 orders daily. Nearly 90% of our orders come from 250 online platforms that are set up for our customers to order quickly and easily.
Job Overview
The CSR serves as the primary internal representative of the organization, responsible for expressing a sense of confidence in our printing services and capabilities to our customers. Will receive, review, and process orders, and resolve problems that our customers face with accuracy and efficiency, while communicating effectively with other team members and departments, ensuring excellence in service standards and customer satisfaction.
Responsibilities
Qualifications
Basic Beliefs
Additional Benefits
Pay Range - $18.00 to $22.00 per hour.
Dupli Envelope & Graphics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Location
Dupli Syracuse
Full-Time / Part-Time
Full-Time
Shift
Days
Number of Openings
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
Salary : $18 - $22
