Technical Service Engineer

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Job Description

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

Tech Service Engineer

DuPont has an exciting and challenging opportunity for a Tech Service Engineer job in Slurry / Advanced Cleans & Slurry Technologies (ACST), located in Newark, DE. This position is a key driver in the continued implementation of “Partner of Choice” vision for the site.

This role supports the goals of the business from a product ownership standpoint in different phases of a product life cycle. This role works with cross-functional teams to support new product introductions, identify improvement opportunities and be the focal point for change management for the assigned products. This role will provide targeted opportunities for customer interactions while leveraging strong engineering principles to work on complex projects. This role also provides an excellent development opportunity for individuals interested in future leadership positions in customer-facing roles OR in engineering.

Responsibilities

• Act as the technical product manager for the assigned product portfolio. This role would be the technical counterpart to the business managers in effective product portfolio management.
• Analyze process and production data to identify product consistency improvement opportunities. Initiate the improvement opportunities/drive for prioritization of the improvement opportunities with manufacturing and strategic partners.
• Be the steward for change management for the assigned product portfolio. Work with change owners (manufacturing, supplier quality, strategic partners, etc) to assess the impact of proposed changes and drive towards risk mitigation. Work with customer- facing teams to communicate appropriately through technical whitepapers.
• Assess non-conforming products. Work with various teams (manufacturing, applications engineering) to decide fit for use for the non-conforming material.
• Work with the PCS (process control systems) program manager to drive SPC (Statistical process control) culture at the site.
• Training field service engineers and other sales staff as required on product knowledge.
• Understand customer requirements and work to drive improvements (new metrologies, process improvements, etc.) in the assigned product portfolio at manufacturing facilities.
• Acting as a steward for DuPont’s product information.
• Enable new product introductions with the highest technical quality by partnering with the product development group on the stage gate methodology.
  

Requirements

• Bachelor’s degree in Chemical Engineering or related field.
• 5-10 years of experience as an engineer in an engineer in manufacturing or manufacturing support functions.
• Ability to work collaboratively in a fast-paced and cross-functional team environment.
• Motivated self-starter, fast learner, and problem solver
• Excellent verbal and written communication skills; ability to deliver technical presentations, communicate results and progress updates to technical and commercial teams, management, and business leadership.
• Statistical and data analysis skills.
• Exceptional ability to build relationships – collaborate across different global organizations (Manufacturing, Raw Material, Strategic Partners, Customer, Account team, Product development, Marketing, R&D) to deliver results.
• Demonstrated initiative with a high level of energy, and methodical & efficient analytical skills.
• Ability to make good engineering judgments independently.
• Proven project management skills – materials improvements require multiple projects to be managed with data-driven risk management of varying levels of complexity. This involves continually working on prioritization and resourcing with the business and operations.
  
  

Preferred Requirements

• Strong data analysis skills (Statistical process control, regression analysis, design of experiments, etc).
• Six sigma green belt or black belt certification.
• Experience in external (customer or supplier) communication: ensuring both companies are aligned on the same goals and understandings.
• Experience in the semiconductor industry (CMP, Lithography, Etch, Strip, etc).
• Experience with CMP slurry distribution systems.
  
  

Join our Talent Community to stay connected with us!

On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

• The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.
  
  

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

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