Customer/Product Quality Engineer

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We have an exciting opportunity for a Product and Customer Quality Engineer in our Semiconductor Technologies Litho Quality Organization located located in Marlborough Massachusetts.

This role is in place to provide our most important and strategic customers with a single point of contact into the factory for critical product and manufacturing requirements. The role will also include responsibility for the overall quality of a product line manufactured within our Marlborough Facility.

This role requires strong technical, communication, and interpersonal skills with direct interaction with key customer. Role is expected to deliver customer requirements and potential quality issues to internal teams for review and improvement acting as “voice of the customer”. It is a great opportunity to interact across many functions in the Marlborough site, as well as across DuPont global sites.

The successful candidate is required to participate in cross functional team to identify continuous improvement opportunities for responsible product line, including efforts to reduce batch to batch variation, identifying and controlling critical to function parameters, ensuring raw material consistency, and stability of manufacturing process parameters.

Knowledge of QMS, SPC, FMEA and RCI techniques is a plus.

Travel expectations include supplier and customer visits.

Your Key Responsibilities:

• Site point of contact for customer communicating critical needs and requirements to global customer focal point and factory teams.
• Internal point of contact for communicating critical quality needs to customer from all DuPont ST Litho manufacturing sites.
• Prepare customer change notification letter (PCN), work with customer to resolve issues identified during their qualification testing, gather customer input on change & qualification plan.
• Investigate and resolve customer quality and performance complaints.
• Respond to customer requests for tighter control limits / specs, including data analysis, cost assessment, working with Global Customer Manager to determine final response, obtaining internal approval as required.
• Respond to customer requests regarding specification improvements and information on product manufacturing process (control plans, manufacturing process flow, quality systems, etc.).
• Participate in PCS product teams to drive continuous improvement.
• Implement controls identified by FMEA for specific products - ensure batch sheets & SOPs are updated; implement specifications, control limits & trend rules in SPC software.
• Review intermediate & product control charts as part of the PCS (Process Control System) process. Investigate trends in product data, determine root cause, & implement corrective or improvement actions.
• Work with manufacturing to investigate & resolve OOC product parameters with batches in production.
• Adhere to quality management systems.
• Prepare qualification plan for changes led by quality team; help design qualification plan for changes owned by other functions.
  
  
  

Qualifications:

• Minimum of 3 years of experience in at least one of the following areas: chemical manufacturing, process engineering, quality, or semiconductor technologies.
• Experience working in the semiconductor or semiconductor materials industry in a technical role is preferred. (Engineering, R&D, Quality, Fab, Manufacturing, etc.)
• Demonstrated experience using formal problem-solving methodologies such as 8D, Kepner-Tregoe Problem Analysis, QC problem-solving story, RCI, 5 why, FMEA, or others.
• Strong data analysis skills; experience using statistical tools like JMP, LIMS, MES.
• Project management experience.
  
  
  

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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

• The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.
  
  
  

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