Customer Outreach & Engagement Associate

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

The Outreach Associate I, Electrifications Solutions will play a key role in educating and raising awareness about electrification technologies, such as electric vehicles and home appliances, and innovative load management programs. This position involves promoting electrification and load management-related products and services to DLC customers and stakeholders. Responsibilities include conducting outreach, marketing, event planning, partnership development, and stakeholder research. The Outreach Associate I will also support the development of the Company’s electrification solutions strategy, creating program proposals, and analyzing market adoption trends.

Location: Hybrid (see below), downtown Pittsburgh, Pennsylvania with regular travel throughout DLC territory

Job Responsibilities:

• Assist with customer and stakeholder research and segmentation activities to identify key audiences, communication channels, characteristics, strategic messaging, etc. in partnership with DLC’s customer insights team.
• Support the development and execution of an outreach plan to reach target audiences in support of DLC’s electrification and load management strategy, including tactics such as advertising campaigns, email marketing, and educational events.
• Collaborate with DLC’s corporate communications and customer experience teams to develop informative and influential materials, including print and digital content, such as social media, web, and email campaign content.
• Assist with developing a marketing plan for electrification and load management programs offered to customers to generate customer participation and/or leads.
• Identify and promote tools, resources, and funding opportunities to support customers in the adoption of electrified technologies, such as electric vehicles, heat pumps, and time of use rates.
• Provide exceptional service to customers requesting assistance with electrification or load management matters in collaboration with internal subject matter experts.
• Support contractor engagement and workforce development efforts for local electrical contractors and technology vendors.
• Engage DLC employees in electrification and load management efforts through internal communications, trainings, events, incentives, and other programs.
• Assist with tracking and reporting on performance of marketing, education and awareness efforts.
• Support market research and assessments, policy analysis, technology adoption forecasting, cost-effectiveness assessments, program development and planning, evaluation analysis, and other related work.
• Assist with the creation of high-quality, complex analysis, reports and presentations.

Education/Experience Requirements:

• Bachelor’s degree in marketing, business, communications, public policy, sustainability or a related field is required.
• One (1) or more years of relevant experience preferred, but not required.
• Experience with developing and executing marketing plans and tactics, such as event planning, email campaigns, and lead generation, particularly B2B, is desired.

Skills and Abilities Utilized in this Role Include:

• Demonstrated strength in writing skills is required.
• Energy and enthusiasm for creating innovative, sustainable change in the Pittsburgh region
• Ability to adapt and thrive to support rapidly changing business needs
• Excellent attention to detail, intuitive, creative, self-motivated, and organized
• Ability to understand and communicate technical concepts of complex products and services

Why you'll love working here: We live by our values!

• We are safe above all else. We must keep ourselves, each other, our customers and communities safe.
• We are guided by our commitment to integrity and never compromising on ethics.
• We are dependable, collaborative and steady; we are a trusted partner to all.
• We believe in equity and equal access to work, resources and opportunities are critical elements of a clean energy future for all.
• We are ingrained in our community; we work where we live and are committed to serving our vibrant, diverse communities.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.