What are the responsibilities and job description for the Computer Support Analyst I – Computer Technology Services (CTS) position at Duquesne University?
Computer Support Analyst I – Computer Technology Services (CTS) Salary: Commensurate
with experience POSITION SUMMARY: The Computer Support Analyst I’s primary
responsibility is to excellently support the technology requests and incidents
of the university staff. The Computer Support Analyst I will configure, deploy,
and provision University owned edge technology. The Computer Support
Analyst I will troubleshoot and resolve technical problems associated with edge
software and hardware. The Computer Support Analyst I will utilize CTS
hosted management tools to maintain campus desktop computer security and
stability. The Computer Support Analyst I will collaborate with other CTS teams
to maintain end user services. The Computer Support Analyst I can be
called upon to support technology security incidents and service outages.
The Computer Support Analyst I is a collaborative member of the Endpoint
Operations team and participates in multiple cross team project groups.
The Computer Support Analyst I will provide recommendations for purchase of
edge technology and stays current with the University standard
specifications. The Computer Support Analyst I will collaborate with the
campus computer store to maintain the highest affordable / supportable
standards in edge hardware and software technology specifications. The Computer
Support Analyst I is responsible for maintaining certifications associated with
the repair and maintenance of edge technology. The Computer Support
Analyst I is required to be able to work independently and prioritize their
work consistent with the end user needs and the overall Technical Services
workflow. The Computer Support Analyst I will participate in the
development and maintenance of procedural documentation associated with the
management, deployment and security of edge technology. The Computer Support
Analyst I’s focus is to be pro-active regarding software configuration and end
user computer access and security. The Computer Support Analyst I will
make business smart recommendations regarding the implementation of technology
configurations to university departments. DUTIES
AND RESPONSIBILITIES: The Computer Support Analyst I
will provide technical support directly to departments and users of computing
endpoint resources across campus. This will require exceptional customer
service in person, via phone, and utilize remote tools as appropriate. The
Computer Support Analyst I will be a consultant, trainer, and implementer of
new computer hardware, software, and departmental services. The Computer Support Analyst I will work with their
supervisor to organize their priorities and document their efforts through the
CTS problem incident, change management and project tracking systems. The Computer Support Analyst I will work as a support
services liaison to other CTS teams, such as Infrastructure, Information
Systems, Information Security, and the Computer Store, and extended technology
partners around campus. This role will be required to integrate the plans
and projects of the Engineering team into technology landscape of our tech
partners areas. The Computer Support Analyst I will work with Endpoint
Engineering for maintaining the comprehensive edge technology asset information
for the departments endpoint computing systems. The produced actionable
reports will be relevant for edge computing compliance and technology life
cycle management. The Computer Support Analyst I will be an incident
response member of the Security Incident Response team providing key edge
support information and detailed remediation efforts for active PII and
security threat responses during a technology security event. The Computer Support Analyst I will research new
pertinent desktop support and deployment technologies and services that support
and promote automation and endpoint deployment efficiencies. Completes other
duties as assigned.
Benefits: Generous benefits include paid time off including holidays and
vacation, retirement match, and tuition remission for employee and
dependents. Details at www.duq.edu/benefits
Location: Computer Technology Services (CTS)
Position Status: Full-time
Hours: Varied
Position Number: 440507/10-1054
FLSA Status: Exempt
REQUIREMENTS: Minimum qualifications: Bachelor’s degree from an accredited institution in
computer science, computer information systems or a related field. 3-5 years of related experience. Preferred
qualifications: Alternately, the successful candidate may possess any equivalent combination of
experience and training, which provides the knowledge, skills and abilities
required to perform the essential job functions. This includes, but is not
limited to, the following: Minimum of three years’ experience deploying Windows
and Apple computers in a managed enterprise environment utilizing services such
as Microsoft Manager, JAMF, Microsoft Deployment Toolkit and utilizing an
Active Directory object managed environment. Experience with IP address management, and desktop
related network configurations and topologies. Experience with managed printer and print server
technologies. Experience with operations and configurations Virtual
technologies such as VWware and Microsoft Hyper-V. Experience with a Mobile device management platform. Experience with desktop security / PII software such
as Sophos and Spirion. Performing the appropriate file and security
remediations produced by the software management portals. Experience with cloud-based technologies such as
Azure, Azure Labs, Microsoft Cloud Management gateway, and Hosted JAMF Pro. Commitment to the
University’s values of diversity, equity and inclusion, and recognition of the
importance of treating each individual with dignity and respect consistent with
the University’s Mission. Demonstrated
experience with, and understanding of, the broad diversity of the University
community (students, faculty, staff and others). Ability to
establish and maintain effective working relationships with the University
Community. Ability and willingness to contribute actively to the mission of the University
and to respect the Spiritan Catholic identity of Duquesne University. The
mission is implemented through a commitment to academic excellence, a spirit of
service, moral and spiritual values, sensitivity to world concerns, and an
ecumenical campus community. APPLICATION
INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information
for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values
equality of opportunity as an educational institution and as an employer. We
aspire to attract and sustain a diverse faculty and staff that reflects
contemporary society, serves our academic goals and enriches our campus
community. We particularly encourage applications from members of
underrepresented groups and support dual-career couples through our charter
membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and
its Spiritan heritage by
visiting http://www.duq.edu/about/mission-and-identity/mission-statement.
Those invited to campus for an interview may be asked about ways in which they
see their talents contributing to the continued growth of our community and
furthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,
the Congregation of the Holy Spirit. Duquesne University is Catholic in
mission and ecumenical in spirit. Motivated by its Catholic identity,
Duquesne values equality of opportunity both as an educational institution and
as an employer.
