What are the responsibilities and job description for the Student Success Coach, Office of Student and Alumni Affairs – School of Nursing position at Duquesne University?
Student Success Coach, Office of Student and Alumni Affairs – School of Nursing Salary:
Commensurate with experience POSITION SUMMARY: Under the direction of the Associate Dean for Student
and Alumni Affairs (OSAA), the Student Success Coach is responsible for
providing high-level support to undergraduate students through the office of
Student and Alumni Affairs. This is professional work in the
area of Student Services. The Student Success Coach supports the overall
mission of Duquesne University, which entails a commitment to the educational
development, growth, and future success of our students. As such, the Student Success Coach supports
and guides current students, and contributes to the recruitment of future
Duquesne University students. In light of the expanding scope of student
services and its focus on the entire student lifecycle, this position has been
created to encompass the following roles and responsibilities: Undergraduate and, in select programs, graduate student advising Enhanced
support for new student recruiting. This includes some aspects of student
recruiting, including working closely with the admissions and recruiting staff
within the SON and university, meeting with prospective students and parents,
participating in remote and in-person new student information sessions, as
needed An
increased emphasis on student
retention An
active role in program management and development (e.g., collaboration
with university offices providing academic enrichment and support, such as the
Center for Global Engagement and the Office of Disability Services, etc.) DUTIES
AND RESPONSIBILITIES: (This list is neither absolute nor
restrictive, but indicates approximate duties and responsibilities which may be
redefined pursuant to operational needs.) Academic
Advising: Acts as the primary point of contact
to students and faculty (includes troubleshooting needs and resolving issues) Addresses student issues with
promptness, urgency and creativity while balancing policies and program
requirements; seeks same-day resolution for any escalated issue, when possible Provides academic advisement to
undergraduate students in assigned program within their designated School Advises majors, reviews plans of study
and progression toward degree, conducts degree audits, prepares students’
schedules, assists in registration, maintains files, and compiles records Interacts with students through
multiple modes of communication including, but not limited to, letters, e-mail,
telephone calls, web-conferencing, and individual and group in-person meetings Conducts meetings with students
concerning academic requirements and standing Collaborates with other University
offices to improve students’ academic experience and support their overall
well-being Engage in professional development opportunities on topics such as
de-escalation, crucial conversations, resiliency, etc. Student
Retention: Collaborates with relevant academic
leaders to develop and maintain student services that help improve overall
experience and retention of students Regularly monitors student academic
progress through Starfish and other indicators Responds quickly with potential
solutions and support service/recourse referrals for students who are
struggling academically or in need of well-being support Maintains regular ‘touchpoints’ with
students to check in and offer support New
student recruiting: Meets with prospective students to
discuss Duquesne entrance requirements, course and credit transfer, academic
requirements, and registration, among other items (Accepted Student Days,
Transfer Days, etc.) Attends and participates in school
recruiting and internal events, including evening and weekend events (Accepted
Student Days, Transfer Days, FAST Program, Orientation, etc.) Makes public presentations to
students, prospective students and parents, as needed Career
planning/vocational discovery support: Collaborates with career development staff
at Duquesne as needed Licensing presentations in class and one-on-one meetings with
students to explain the process, review and complete paperwork for PA and out
of state Program
and student management: Submission of all graduates’ names and information to the PA SBON
in the EPICCNurse System Providing graduates with completion letters and letters for NCLEX
eligibility for students testing out of state Serve on BSN curriculum taskforce to develop implementation plan
for new clinical immersion curriculum Attend co-curricular SON activities as needed Attend all BSN Committee and SON faculty meetings Participate and assist with School of Nursing
events such as White Coat ceremony, graduation/commencement ceremonies, BSN
Pinning & Doctoral Hooding ceremonies, etc. Completes other duties as assigned.
Benefits: Generous
benefits include paid time off including holidays and vacation, retirement
match, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: School of Nursing
Position Status: Full-time
Hours: Varied
Position Number: 242328/10-1031
FLSA Status: Exempt
REQUIREMENTS: Minimum qualifications: Work requires a master’s degree in Education, Nursing or a related
field of study from an accredited institution and 3-5 years of academic
advisement experience. Preferred qualifications: Alternately, the successful candidate may possess any equivalent combination of
experience and training, which provides the knowledge, skills and abilities
required to perform the essential job functions. This includes, but is not
limited to, the following: Knowledge of the best practices, techniques and procedures
involved in academic advising Exceptional interpersonal skills; able to interact effectively
with students of diverse ages and backgrounds Excellent oral and written communication skills Excellent customer service and problem-solving skills Self-motivated, energetic and able to work independently as well
as part of a team; accepts responsibility with limited supervision; manages
multiple tasks to completion Ability to work with students in a mentoring and service-oriented
manner Ability to think strategically and creativity with respect to the
operations and programs of academic advising and student recruiting Ability to establish and maintain effective working relationships
with students (current and prospective), parents, faculty, administrators, and
others in the University community. Proficient in information technologies, and should display a
willingness to learn new technologies relevant to the position. These include Microsoft Office applications
(Word, Excel & PowerPoint), as well as querying and reporting of
specialized databases. Sensitivity to the need of each individual to be treated with
dignity and respect as it relates to diversity in general and the Mission of
the University specifically. Commitment to the
University’s values of diversity, equity and inclusion, and recognition of the
importance of treating each individual with dignity and respect consistent with
the University’s Mission. Demonstrated
experience with, and understanding of, the broad diversity of the University
community (students, faculty, staff and others). Ability and willingness to contribute actively to the mission of the University
and to respect the Spiritan Catholic identity of Duquesne University. The
mission is implemented through a commitment to academic excellence, a spirit of
service, moral and spiritual values, sensitivity to world concerns, and an
ecumenical campus community. APPLICATION
INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information
for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values
equality of opportunity as an educational institution and as an employer. We
aspire to attract and sustain a diverse faculty and staff that reflects
contemporary society, serves our academic goals and enriches our campus
community. We particularly encourage applications from members of
underrepresented groups and support dual-career couples through our charter
membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and
its Spiritan heritage by
visiting http://www.duq.edu/about/mission-and-identity/mission-statement.
Those invited to campus for an interview may be asked about ways in which they
see their talents contributing to the continued growth of our community and
furthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,
the Congregation of the Holy Spirit. Duquesne University is Catholic in
mission and ecumenical in spirit. Motivated by its Catholic identity,
Duquesne values equality of opportunity both as an educational institution and
as an employer.
