What are the responsibilities and job description for the Medical Administrative Coordinator/Patient Registration position at Durable Medical Company in Easton?
SUMMARY
Registration Coordinator is responsible for collecting and updating demographic and coverage information via the telephone, in person, from insurance company’s websites, or using other tools in a professional, courteous and timely manner. They are responsible for reviewing patient’s insurance eligibility to ensure that claims are paid correctly. The Registration Coordinator is also responsible for collecting required documents in accordance with HIPAA and practice regulations and accurately entering all information into our computer system. The position requires a customer service focus and excellent verbal and written communication skills to assist patients with questions and concerns
PRIMARY RESPONSIBILITIES
· Via in person or telephone, collect demographic and insurance information in a courteous and professional manner. Enter new or revised patient demographic and insurance information into computer system while paying special attention to detail.
· Answer patient’s questions regarding billing policies and billing processes. Maintains awareness that some questions may be sensitive issues with the patient and approach them accordingly.
· Verifying insurance information from insurance websites or eligibility inquiries.
· Informs patients and provides updates on benefits verification. Requests additional information if needed to include insurance cards, and explains to the patient the financial responsibility such as co-pays, co-insurance, deductibles, at time of service.
· Verify insurance for all sales orders that go out for delivery and communicate with driver on who’s Insurance is not active and needs to be pulled off of truck.
· Contact Insurance Company to verify worker’s compensation coverage and get necessary paper work.
· Maintain knowledge of insurance plans, contractual relationships, and insurance mergers and acquisitions to ensure that the correct payor/plans are attached to the patient.
· Assure that all required documentation is scanned in appropriately into computer for each registration; to include the following:
§ Driver’s License
§ Insurance Card
§ Releases
§ HIPAA
§ Orders/scripts
§ Insurance verifications
· Ensure follow ups are completed in a timely manner on expiring prescriptions
· Promptly answer and handle any and all phone calls in a professional and courteous manner or direct to appropriate party if applicable
· Review and resolve discrepancies in received orders/scripts and perform necessary follow ups in accordance with company procedures in a timely manner.
· Ensure prescriptions that are faxed over to us are handled promptly and that patients are contacted and registered into our system within 48 hours of receiving prescription.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $40,000 - $45,000