What are the responsibilities and job description for the Service Technician position at Durable Medical Equipment and Supply?
1. Comply with all applicable Company policies and procedures.
2. Acquire working knowledge of HME products and services offered by the Company and all applicable governmental regulations.
3. Maintain his/her area delivering equipment and oxygen as required in accordance with applicable regulations including U.S. Department of Transportation (DOT) and U.S. Food and Drug Administration (FDA) guidelines.
4. Provide education to patients in proper use and care of equipment in the home setting
5. Complete all required paperwork for the patient visit documentation as required.
6. Assist with troubleshooting or resolving equipment problems under emergency conditions.
7. Complete all orders, new set-ups, exchanges, or pick-ups in a timely appropriate manner.
8. Promote services and products to referral sources in the community as appropriate.
9. Learn basic reimbursement knowledge to complete new orders as required during on-call services or anytime he or she obtains a new order and completely necessary information to ensure reimbursement for all appropriate equipment, products and services.
10. Assist with the company’s quality improvement program to meet accreditation standards.
11. Maintain home oxygen systems through regularly scheduled visits to patient.
12. Deliver and setup required equipment in the patient's residence.
13. Assume on-call responsibilities during non-business hours in accordance with company policy
14. Perform routine preventive maintenance and simple repairs on equipment as required in accordance with company policies.
15. Document equipment problems and/or product incidents in compliance with company policies and procedures.
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Company truck
- Paid time off
Schedule:
- 8 hour shift
- On call
- Weekends as needed
Supplemental Pay:
- Overtime pay
Education:
- High school or equivalent (Preferred)
Location:
- Mena, AR 71953 (Preferred)
Ability to Commute:
- Mena, AR 71953 (Required)
Ability to Relocate:
- Mena, AR 71953: Relocate before starting work (Required)
Work Location: In person
Salary : $13