What are the responsibilities and job description for the Product Service Support Rep position at Duraco?
GENERAL SUMMARY
The Product Service Support Representative, PSSR, is responsible for servicing and maintaining an effective support network in coordination with Duraco's Plant Manager.
FUNCTIONAL COMPETENCIES
- Support the general territory sales.
- Support the region sales managers, dealers, and end users for setup, training, repair, and delivery of equipment for new or existing customers in service, operations, and / or technical support.
- Train dealers and end users in the effective operation and service of Duraco product lines.
- Work with other plant personnel to achieve sales and shipment goals.
- Apply basic knowledge of electrical and power systems to ensure maximum productivity and safe operation including 120V-480V, single and three phase, and BUS communication systems.
- Ensure that all services to customers or company-owned equipment is completed efficiently, on time, and accurately according to specifications.
- Ability to take direction from product engineers to verify performance to specifications.
- Complete projects within performance standard guidelines in relation to repair time, quantity of repairs / labor efficiency and other measures.
- Contribute to work effectively with company personnel and customers, and promote excellent customer relationships at all times.
- Perform all duties in conformance to appropriate safety and security standards.
- Use typical mechanic and electrician tools and test equipment
- Troubleshoot equipment failures remotely and advise / make necessary repairs
- Dismantle, repair, and reassemble various electrical, hydraulic, pneumatic, and mechanical components of equipment
- Conducts machine testing, calibration, troubleshooting and repairs
- Understand and share knowledge about machine technical aspects (hydraulics, mechanical, etc.)
- Adjust functional parts of equipment and control instruments
- Perform routine inspections and preventive maintenance of equipment.
- Communicate with customers via person-to-person, phone, email and text
- Coordinate field testing applications with Plant Manager and Marketing
- Complete routine paperwork; track inventory usage; schedule travel arrangements for field calls when necessary
- May be required to fill out daily DOT logbook.
- Perform other duties as assigned.
- Adhere to the Company Safety policies.
- Adhere to the Company CARE Initiative : Commit, Accountability, Responsiveness, Effort
- Adhere to the Company Core Values : Performance Driven, Quality In All We Do, Act With Integrity And Professionalism, Collaborative Continuous Improvement, Be Safe, and Impress the Customer
Compensation details : 50000-67000 Yearly Salary
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