Casino Service Agent - Durango

Job Description

JOB DESCRIPTION

Position : Casino Service Agent Department : Casino Marketing

It's great to meet you!

Thanks for taking the time to learn more about the next generation of Station Casinos, a brand stemming from Frank Fertitta, Jr.'s inclusive spirit, forward-looking vision, and dedication to excellence. Durango exists to give locals a place to go-a destination for people to feel welcome and at home, and we need some people to help make this a reality.

Interested? Then see why this role is important to us.

This role is critical for us to succeed as an approachable, luxury destination offering best-in-class hospitality and exciting amenities for all. In addition, you are empowered to create memorable experiences for our guests.

If you are willing to take on this responsibility, then check out what you will be doing.

While there are several tasks that define your role, you will need to be really good at making it easy for our guests : delivering service with a personal touch and delighting others whenever possible, all with an approachable sense of luxury. Most of the time, you will be :

• Answering telephone calls from casino guests requesting information or services from the Player Development staff.
• Maintaining all special event spreadsheets along with cabana log sheet and ACD Log report.
• Handling all Concierge requests for our casino guests and the player development department.

What we can't train is what's inside of you.

Our values are essential to us, and we need them to be important to you, too. We look for people who are naturally kind, inclusive, forward-thinking, reliable, passionate, and self-aware. THESE ARE NON-NEGOTIABLE.

So far, so good, but just one or two more things.

In a perfect world, we would also like you to come with :

So, what do you think? Is this you? Then what are you waiting for? Go ahead and fill out the application form. And if not, no problem. We still think you're great and hope to catch up soon!

LI-DNI