Office assistant

RESPONSIBILITIES :

• Answering a multi-line telephone;
• Drafts or prepares responses to routine inquiries;
• Directing calls;
• Assist customers and other department employees by responding to questions;
• Greets and directs visitors, as and when appropriate;
• Resolves routine administrative problems and answers inquiries concerning office activities;
• Taking and distributing of mail;
• Operating of standard office equipment;
• Performs related tasks as required.

KNOWLEDGE, SKILLS AND ABILITIES :

• General knowledge of office or work unit procedures, methods and practices;
• General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; ability to proofread;
• General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment;
• Ability to learn and apply a variety of guidelines applicable to the work process;
• Ability to use a variety of office equipment;
• Ability to work with people with courtesy and tact in performing public contact duties;
• Ability to record and compile information based on general guidelines;
• Ability to balance and reconcile figures;
• Ability to screen communications based on predetermined guidelines;
• Ability to gather and give information and instructions regarding the work process and procedures;
• Ability to learn to use specialized office equipment;
• Detail and customer services oriented;
• May require ability to coordinate work of other support staff, student workers or volunteers.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS :

• High School Graduation or GED equivalent.
• One (1) year of customer service, clerical support or related experience preferred.

PREFERRED QUALIFICATIONS :

Proficiency in Microsoft Office and Excel is highly desired.

PHYSICAL DEMANDS :

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT) :

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None

SPECIAL CERTIFICATIONS AND LICENSES REQUIREMENTS :

None

STANDARD CLAUSES :

May be required to work nights, weekends, holidays, and emergencies (man-made or natural) to meet the business needs of Durham County.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

ESSENTIAL SAFETY FUNCTIONS :

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor.

Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager / supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.

AMERICANS WITH DISABILITIES ACT COMPLIANCE :

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities.

Prospective and current employees are encouraged to discuss ADA accommodations with management.

Last updated : 2024-10-23

Salary : $37,474 - $50,567