What are the responsibilities and job description for the PROGRAMS SERVICES ASSISTANT MANAGER position at Durham Exchange Club Industries, Inc.?
Description
- Coordinate DECI rehabilitation programs, services and assist with Programs staff. In cooperation with manager, coordinate all aspects and activities of department, through subordinates to utilize individuals’ skills and maximize vocational achievement.
- Work cooperatively and professionally with DECI staff, clients, and outside agency personnel. Make sound decisions based on conclusions for which there is little precedent.
- Consistent diligence related to new opportunities for DECI to provide services that would benefit DECI consumers as well as DECI as new funding or services become available. In coordination with Program Services Manager, design and submit proposal/applications for new services with input from Controller for budget purposes.
- Maintain current knowledge of all applicable laws and regulations. Especially CARF standards and funding agency requirements. Monitor and consult with manager regarding adherence to funding-source requirements. Ensure 100% compliance for all programs and services.
- Maintain contact and good relations with services agencies, other rehab programs, as well as local and state-wide provider networks. May act as designated representative and spokesperson for DECI at the discretion of Program Services Manager and/or Administration.
- Assist manager in supporting, explaining, and implementing policies, interventions, manuals, and tools to assist staff with client-related issues.
- Oversee internal programs auditing, peer reviews, and quality improvement efforts; especially around validity of data. Responsible for organization and control of client records (hard copy and electronic). Responsible for the accuracy, timeliness, and confidentiality of all information maintained in client files.
- Advise manager on staff issues, make recommendations as requested. Assist with timecards & staff evaluations. Handle routine personnel issues among staff in accordance with legal standards and DECI procedures.
- Coordinate Program Services efforts with production to maximize achievement of rehabilitation goals.
- Lead the organization in measurement and reporting of consumer satisfaction, effectiveness and efficiency of program outcomes, program quality improvement, and State incident reporting. Perform periodic written evaluation of programs to ensure compliance with legal and funding source requirements. Key tasks will be to show value of DECI’s services to consumers.
- Ensure all staff training and credentialing for Medicaid is kept updated.
- Initiate plans to support staff training, development, and morale. Coordinate and perform staff training. Seek out development opportunities. Participate in staff development activities.
- May assist with persons with disabilities, including restraining in an emergency (if NCI certified).
- Other duties as assigned.
- Minimum four-year college degree in related field (psychology, rehabilitation, counseling, education, public administration, etc.) and a minimum five years successful supervisory experience in a related position; Master’s degree preferred. Counseling, teaching and managerial experience with services coordination.
- Problem-solving and organizational abilities as evidenced by past experience.
- High degree of judgment and ingenuity required in dealing with complex factors not easily evaluated.
- Experience with and commitment to vocational rehabilitation of individuals with disabilities.
- Excellent analytical, organizational, leadership and managerial skills. Initiative and responsibility to deadlines and job demands will be important. Flexibility to adapt to varied requests & interrupted schedules.
- Excellent communication skills, ability to work cooperatively with all levels of individuals. Ability to provide conflict resolution and remain unbiased.
- Familiarity with funding sources, grant writing and programs/services proposals.
- Knowledge of rehabilitation programs/resources, community resources, support service agencies and applicable industry & government regulations.
- A valid driver's license and reliable transportation. A personal vehicle may be needed for some tasks.
