What are the responsibilities and job description for the Executive Director, Information Technology Services position at Durham Technical Community College?
Salary
Depends on Qualifications
Location
Durham, NC
Job Type
Full-Time Staff
Job Number
24-25-00093
Division
Campus Operations
Department
Information Technology Services
Opening Date
04/02/2025
Closing Date
5/4/2025 11:59 PM Eastern
FLSA
Exempt
Description
Do Great Things! Durham Technical Community College is hiring an Executive Director in the Information Technology Services Department. The Executive Director, Information Technology Services is responsible for providing leadership and management of the Information Technology Services department and is responsible for the planning, management, security, and coordination of the technology resources of the College. This includes information technology policy, planning and budget management, information systems deployment and management, centralized IT procurement, information security, and IT services. The Executive Director plays a key role in supporting strategic technology initiatives in support of the College’s institutional goals.
Examples of Duties
- Manages all IT Services, staff and operations, including the enterprise applications, network infrastructure, telecommunications, client services, classroom technology, office systems and help desk;
- Provides oversight of information security policies, procedures, practices and compliance with federal and state regulations;
- Manages the implementation of campus-wide information systems;
- Coordinates all projects related to selection, acquisition, development and installation of major strategic and operational information systems for the campus. Evaluates systems to measure their success;
- Reviews all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate;
- Develops and maintains policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems;
- Develops and monitors the approved annual operating and capital budgets for information technology systems;
- Maintains contact with IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels. Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that maximize effectiveness and minimize costs commensurate with acceptable risks;
- Responsible for the technology vision and planning process that will regularly evaluate existing technology, information systems, and staffing, research new solutions and technologies and recommend changes;
- Develops and maintains system recovery plan in the event of power failure, damage to system, etc.;
- Oversees the development, maintenance, and communication of systems documentation, policies, and procedures;
- Communicates ITS plans, policies and technology trends throughout the College with administrators, faculty and staff as well as well as internal department and external partners;
- Serves as liaison to North Carolina Community College System Office in regard to campus technology;
- Provides ongoing performance management, training and growth opportunities for all Information Technology Services staff;
- Performs other duties as assigned by Vice President, Chief Campus Operations Officer.
Minimum Qualifications
This position requires a minimum of a bachelor's degree with an advanced degree preferred. Recommended disciplines include Information Technology, Business Administration, project management (certification), or related fields.
Work Experience
This position requires a minimum of five years of leadership and management experience in information technology services with increasing levels of responsibility.
Supplemental Information
- Evidence of strong interpersonal and public relations skills;
- Effective oral and strong written communication skills;
- Excellent problem-solving and critical-thinking skills;
- Ability to manage multiple tasks, meet deadlines, and possess strong organizational skills;
- Ability to think creatively, engage others, and put ideas into action;
- Ability to effectively lead, coach and develop, and supervise employees;
- Ability to present technical information to diverse audiences effectively;
- Ability to analyze and resolve complex issues, both logistic and interpersonal;
- Familiarity with local and wide area network design, implementation, and operation;
- Demonstrate understanding of enterprise resource planning software such as Ellucian Colleague;
- Knowledge and experience in information security frameworks and standards, best-practice policies and procedures, tools and techniques;
- Knowledge of various office productivity software programs such as word processing, databases, spreadsheet programs, and communications software such as Microsoft Office;
- Evidence of strong project management experience;
- Personal integrity, honesty, and the ability to maintain confidentiality; and
- Demonstrate understanding of and commitment to the philosophy, mission, and purpose of Durham Technical Community College and the North Carolina Community College System
Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical and mental demands described as follows are representative of those that must be met by an employee in performing the essential functions of this job:
- Ability to sit and/or stand for long periods of time.
- Ability to lift, at times, 10 lbs.
- Good eye/hand dexterity.
Normal Working Hours
A minimum of a 40-hour work week as determined with the supervisor to allow the employee to fulfill the assigned duties and responsibilities, including occasional evening and weekend hours. Summer schedules may vary to enable four-day or four-and-one-half-day work weeks.
