Administrative assistant

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company.

We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Being part of the Dutch Family

You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development.

We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless!

Dutch Bros mission statement

We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.

Who we are

Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.

We love people and we love OUR people! Here’s what we offer

Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base :

Medical / Dental / Vision / Short Term Disability / Life insurances

Paid Sick Days

Education Benefit Program

Vacation / Floating Holidays / Paid Time Off

Paid Parental Leave

Flexible Schedule

Paid Volunteer Days

Various employee discounts

Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista

Position Overview

This entry-level position provides administrative support for the Field Services team. The Field Services Administrative Assistant serves as the point-person for a variety of different tasks and projects serving the Field Standards, Field Learning, Field Services Analytics, Field Testing, Field Optimization, Field Technology, and Field Programs teams.

Job Qualifications

High school diploma or GED

2 years general office experience

Strong written and verbal communication skills; able to vary tone and language choice to fit the audience

Strong general computing skills (Google Apps skills strongly preferred)

Ability to maintain detailed records of work in progress and completed work

Ability to supplement software knowledge independently by using help forums and tutorials

Location Requirement :

This position is based in Phoenix, AZ

Key Result Areas (KRAs)

Draft, edit, and maintain process documentation and manage files for all field positions, as requested :

Update field process documentation (Playbooks, Position Manuals, Manifesto, etc.), as requested and instructed

Perform manual tasks to keep shared files organized and current

Create instructional documentation, from a template, for a given process

Perform documentation audits, reading carefully and noting any questions or inaccuracies

Collect, collate, and process data to inform business decisions :

Serve as a resource to the Field Services team regarding what data is tracked in which systems

Export data, on request; occasional travel to collect data from shops outside the Grants Pass area

Perform manual and / or formula-driven transformations to make data usable

Maintain any custom resources needed by Field Services team

Maintain timely and accurate communication between HQ and field employees regarding active projects and systems in the Field Services Department :

Maintain records of active and upcoming field tests

Communicate with trial participants

Coordinate product launches and standards changes with stakeholders

Monitor trial feedback (requested vs. received) and issue reminders, as needed

Occasionally travel to observe shop operations and collect data, as it relates to active field tests

Attend project meetings and take notes in established platforms

Field incoming communication related to tech tools; respond using established templates

Other duties as assigned

Skills

Administrative Expertise

Collaboration

Communication

Customer Service

Flexibility

Organization

Teamwork

Technology Qualification

Time Management

Physical Requirements

Occasionally move or lift office items

Must be able to work in an office environment

Must be able to communicate in an effective manner to perform job duties

Vision must be good or corrected in order to perform essential job duties

Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties

Ability to read and write in English in order to process paperwork and follow up on any actions necessary

Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment

Compensation : $23.71 - $28.28

$23.71 - $28.28

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

Last updated : 2024-02-23

Salary : $24 - $28