What are the responsibilities and job description for the Service Manager position at Dutch Miller of Ripley?
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Dutch Miller Automotive. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Dutch Miller, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Paid time off and vacation
- Short Term/Long Term Disability
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Long term job security
- Health and wellness
- Discounts on products and services
Responsibilities
- Assist customers in servicing, repairing and explaining each service needed
- Understand customer; match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products, features, accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
- Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
- A minimum of 3 years of experience as a service manager
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid driver's license
- Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
