Expand Your Impact Across Locations
Are you someone who thrives on variety, embraces new challenges, and values the chance to work in different environments? At Dutch Point Credit Union, we’re looking for a dynamic eBranch Member Experience Consultant II to deliver exceptional service across our virtual and in-branch member touchpoints.
This role offers the unique opportunity to make a meaningful impact by connecting with members in our innovative eBranch and providing critical support at various branch locations. You’ll be at the forefront of redefining what it means to serve members, blending the best of technology and in-person interaction to create seamless experiences.
Why This Role Stands Out
Variety in Your Work
No two days will be the same. You'll get to :
- Support members virtually through our cutting-edge eBranch platform.
- Travel to different branches to assist members face-to-face as needed.
- Develop a deep understanding of diverse member needs and deliver customized solutions.
Professional Growth
Build expertise in digital and in-person financial services.Access top-tier training and certifications, like the CUNA FiCEP program, to advance your career.Strengthen your problem-solving, communication, and financial counseling skills in diverse environments.Flexibility and Challenge
Work in varied settings, gaining exposure to different teams and member dynamics.Hone your adaptability and leadership skills as you provide seamless service across multiple locations.Purpose and Impact
Be part of a team that’s committed to making a lasting positive difference in the lives of our members and communities.Contribute to the financial well-being of individuals and families by guiding them toward their goals.Supportive Culture
Join a workplace that values collaboration, innovation, and your personal success.Enjoy benefits designed to support your growth, well-being, and work-life balance.Position Requirements :
High school diploma or equivalent required; Associate’s degree in business, finance, or a related field preferred.Previous experience in customer service or retail banking is preferred, with a demonstrated ability to handle complex member interactions and loan origination.Strong communication and interpersonal skills.Ability to handle multiple tasks and work efficiently in a fast-paced environment.Basic knowledge of financial products and services.Proficiency in computer applications and banking software.Customer Focus : Demonstrates a strong commitment to meeting the needs of members by delivering high-quality service and ensuring a positive experience. Actively listens to and anticipates member needs, providing solutions that align with their expectations.Problem Solving : Effectively identifies issues and determines appropriate solutions, addressing member concerns efficiently. Uses analytical skills to resolve problems and make informed decisions, ensuring member satisfaction.Drive for Results : Shows a strong orientation towards achieving goals and driving performance. Takes initiative to meet or exceed sales targets and service standards, contributing to the overall success of the branch.Interpersonal Savvy : Builds and maintains effective relationships with members and team members. Communicates clearly and professionally, adapting interactions to the needs and preferences of others.Adaptability : Adjusts to changes in the work environment, such as new policies, procedures, or technologies. Remains flexible and open-minded, quickly adapting to evolving member needs and branch requirements.Work a minimum of two Saturdays per month.If you’re energized by the idea of working in dynamic environments and delivering world-class service wherever you’re needed, this is the role for you.
Apply today to join our team of passionate professionals who are committed to creating meaningful experiences for every member at every point of their financial journey.
Read the full job description here :
