What are the responsibilities and job description for the Customer Experience & Engagement, Senior Analyst position at Dutchman Search & Recruitment?
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Customer Experience & Engagement, Senior Analyst
Compass Group, USA is the 8th largest company in the world and the #1 contract food service company. Compass has grown by $2.1B in new business in 2020 - 2023. They are listed in Forbes "America's Best Large Employers", and 4 years running- America's Best Employers for Diversity.
Learn more about Compass Group, USA here : www.compass-usa.com
E15 is a subsidiary of Compass Group, USA. E15 delivers next-generation insights based on data, not hunches, to drive business in healthcare, campus, corporate, sports, entertainment, hospitality, and retail industries to help companies make forward-looking decisions to benefit their business and their guests.
For more information, visit : www.e15group.com
LOCATION : This hybrid role can be based in Seattle, Washington DC, Nashville, Los Angeles, Boston, or NYC.
Visa Sponsorship is not available.
Job Summary
Join one of the world's largest food service companies and help shape the customer experience for a Fortune 5 tech giant's food program. This high-impact role offers a fast-paced, strategy-driven environment where you'll drive innovation in hospitality, digital engagement, and operational efficiency.
As a key member of the E15 analytics team, you'll lead customer experience strategies, leveraging data to enhance engagement, streamline ordering, and maximize the impact of digital platforms. Partnering with operators across North America, you'll work cross-functionally with operations, marketing, finance, and project management teams to drive data-backed decision-making and elevate service excellence.
Responsibilities
- Be obsessed with the customer experience in the food and beverage program-review data to identify ways to simplify the digital customer journey, increase speed of service, and drive participation rates.
- Create and implement product placement and promotion strategies optimized for digital platforms, including cafés and catering services.
- Leverage artificial intelligence, consumer insights, and emerging technology tools to enhance guest experience and profitability.
- Communicate key guest insights to executive stakeholders and identify actionable opportunities.
- Collaborate with marketing and culinary leadership to strategize, plan, and implement new initiatives that drive participation and revenue.
- Produce recurring performance reports (heat maps, dashboards, slide decks, status updates, etc.) to evaluate engagement strategies and identify areas for continuous improvement.
- Develop expertise in key business areas, including Point of Sale data, financial performance, and operational models.
- Analyze and advance strategic initiatives related to sustainability, customer sentiment, and social and environmental engagement.
- Develop strategies for new data and analytics initiatives to expand the capabilities of the mobile ordering platform.
- Manage ad-hoc analytics projects as needed.
Qualifications
